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Kia Service Advisor Apprentice SG Petch Ltd

Would you like a career in the automotive industry as a Service Adviser, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties include meeting and greeting visitors, booking cars in for service and MOT's etc.

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8:30am - 5pm.

    Total hours per week: 40.00

  • Expected duration

    33 months

  • Possible start date

    31 Oct 2021

  • Date posted

    21 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001702280

  • Positions

    1 available

Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family like Care"? If the answer is "yes", then the Kia Apprenticeship Programme could be the career route for you.

SG Petch are currently seeking a Service Advisor Apprentice to join their dealership based in Richmond. This is an exciting reception based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Meticulous attention to detail
  • Ability to use own initiative

Personal qualities

  • Passionate about the automotive industry
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Forward thinking and keen to learn, with an interest in development and progression
  • Hardworking
  • Punctual
  • Reliable
  • Must have a can do attitude
  • Polite and courteous
  • The willingness to also undertake basic duties as part of training

Desired qualifications

  • A*-C/9-4 GCSE in maths and English (or equivalent), Science and ICT are desirable

Future prospects

Upon successful completion and review of your level 2 apprenticeship (1 year), you will be re-assessed with a view to progression onto the level 3 apprenticeship (1 year).


About the employer

SG Petch are a family run, multi-franchise car & van dealership with branches in Darlington, Durham, Middlesbrough, Richmond and York.

We are very proud of our relationships with some of the world's leading automotive manufacturers. These long standing associations enable us to bring you fantastic products and services.

SG Petch has been selling new and quality used cars to customers since 1977. We pride ourselves on putting our customers and their needs at the heart of everything we do by providing quality products, competitive prices and an unbeatable sales and aftersales service.

Employer

SG Petch Ltd

Address

21-23 Victoria Road

Richmond

DL10 4AS

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

You will be required to attend the Kia Academy Training Centre in Nottingham for your block release training. This will involve 4 separate, 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

  • Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  •  Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
  •  Regular in dealer review and assessment visits

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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