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Office Customer Service / Administration Support Apprentice First Step Sports Limited

Working as an Office Customer Service/Administrator for a growing company with exciting plans. We offer a variety of training for the successful candidate giving them the administration skills to support our Training Department.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday between 9am – 5pm

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Aug 2022

  • Date posted

    21 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The specific duties of this post will include, though not be limited to:

  • General Reception duties
  • Perform errands to assist with daily functions
  • Maintain office consumables
  • Manage correspondence
  • Deal with all calls, both externally and internally in a professional manner
  • Data entry
  • Type up necessary notes and minutes of meetings and distribute to relevant parties
  • Create agendas and presentations
  • Update First Step systems and spreadsheets
  • Make internal and external appointments
  • Order stationery, office supplies, promotional goods etc.
  • General postage duties
  • Welcome Clients/Visitors
  • Maintain all databases relative to the position
  • Distribute and maintain resources
  • Maintain positive relationships with all prospective and existing clients and customers
  • Maintain the office, empty bins, close blinds, water plants etc.
  • Participate in events planning and preparation
  • Providing Administration support

Requirements and prospects

Desired skills

  • Excellent verbal and written communication skills
  • Computer literate and solid understanding of using all Microsoft office packages

Personal qualities

  • Ability to prioritise and problem solve within a strict deadline
  • Professional telephone manner

Desired qualifications

GCSE C/4 or equivalent Maths and English.

Future prospects

Excellent future prospects for the right candidate upon completion.

About the employer

First Step Sports Group is a leading physical activity & training provider, working with schools, local authorities, community groups, businesses, and individuals across the North of England.

Based in Yorkshire, with an expanding network of experienced team members located across the region, the business is comprised of 5 divisions, each specialising in a different area of physical activity development and delivery: First Step Physical Education, First Step Training, First Step Cycle, First Step Sports Development, and Kids Takeover.


First Step Sports Limited



Springfield Way


HU10 6RJ

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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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