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Customer Service Apprentice EDEN WORKWEAR LTD

We require a customer service representative to answer phone calls, emails & social media enquiries also to deal with customers face to face in our new shop. You will also be responsible for running our social media accounts.

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Closing date: 18 Nov 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: 9am - 5pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    20 Nov 2021

  • Date posted

    21 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001701593

  • Positions

    1 available

Duties will include:

  • Answering telephone calls - taking orders and dealing with any issues
  • Managing customer expectations
  • Liaising with customers and suppliers
  • Responding to emails in a professional and timely manner
  • Dealing with customers who may come in to the shop
  • Management of all social media accounts
  • Ensuring an excellent customer experience throughout

Requirements and prospects

Desired skills

  • Good Customer Service
  • Good IT skills

Personal qualities

  • Punctual 
  • Willingness to learn 

Desired qualifications

A-C/8-4 or equivalent in maths & English. 

Future prospects

Progression within the company.


About the employer

We provide workwear and uniforms to companies of all sizes across the UK, Company is 2 years old and is run by a family. We use different customisation techniques such as embroidery & printing.

Employer

EDEN WORKWEAR LTD

Address

Unit 19

Mansfield Road

Derby

DE21 4AW

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Training

Training provider

DBC Training

Applications for this apprenticeship are being processed by DBC Training

Contact

jessica starns 07375919487 Jessica.starns@dbc-training.co.uk

Customer Service Practitioner Level 2 Standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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