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Apprentice Retail Assistant United Carpets Woodfloors and Beds

This role will include assisting customers as they visit the store, taking orders and helping fulfil the order. For more details see the full job description.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9:00 - 17:00. Details to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    01 Nov 2021

  • Date posted

    20 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001701571

  • Positions

    1 available

Duties will include but not be limited to:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Help fulfil orders
  • There will be physical elements to this role

Requirements and prospects

Desired skills

  • Good maths and English skills Strong organisational skills
  • Effective communication skills
  • Good computing skills and a sound knowledge of Microsoft Office packages
  • Exceptional time keeping skills

Personal qualities

  • Willing to learn
  • Keen and hard working
  • Confident
  • Ability to multi-task
  • Attention to detail
  • Polite
  • Friendly

Desired qualifications

Ideally GCSEs at grades A*-C/9-4 (or equivalent) in English and maths, however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where English and maths will be assessed.

Future prospects

Outstanding prospects for a genuine career with the company. If the candidate works hard and proves to be an asset to the company, there is every possibility to progress to a full-time position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

United Carpets and Beds is the UK's largest franchised flooring and bed retailer. Family owned and run until its public offering in 2005, United Carpets and Beds has lost none of the values that have created a reputation for bringing value for money flooring to everyone. Currently with 58 stores operating across the UK with new stores opening all the time, United Carpets and Beds status as a publicly quoted company has allowed it to grow and strengthen its customer service and support network. Exciting new product ranges encompass every type of flooring, from carpets and rugs to laminates and vinyls. With a huge selection of beds we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best deals is as strong as ever.

Employer

United Carpets Woodfloors and Beds

Address

5

Corporation Street

Nuneaton

CV11 5AJ

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Training

Training provider

THE NVQ TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by N V Q Training Centre

Contact

Gareth Milward

  • Level 2 - Retailer
  • Functional Skills if required 

Apprenticeship standard

Retailer

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2021