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Customer Service Apprentice NATIONWIDE HEATING SERVICES (NORTH WEST) LIMITED

We are currently recruiting for an Admin Assistant position to further support our existing customer service team. Candidates must be able to demonstrate competency with all aspects of an office-based environment. A good competency in IT is required, a strong work ethic and excellent telephone manner, when dealing with our blue-chip clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £260.00

  • Working week

    Monday - Thursday 9.00am - 5.00pm and Saturday 8.00am - 4.00pm. Salary is £6.50 per hour with an increase possible after 3 months of service.

    Total hours per week: 40.00

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    20 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001701463

  • Positions

    1 available

Duties will include:

  • Invoicing (using Excel and Sage)
  • Booking jobs into engineer’s diaries
  • Ringing service jobs and booking appointments
  • General admin duties
  • Dealing with phone call enquires (e.g. customers chasing parts, time of visit, progress updates etc).

Requirements and prospects

Desired skills

  • Strong IT skills (familiar with Excel)
  • Pleasant telephone manner
  • Organised

Personal qualities

  • Strong work ethic
  • Ambitious in terms of career progression
  • Flexible approach to work

Desired qualifications

Maths and English GCSE grade 4/C or equivalent is required.

Future prospects

There may be an opportunity for permanent employment and career progression on successful completion of the initial apprenticeship.

Things to consider

We are currently based in Farnworth but we will be moving to our new premises in Whitefield in June 2021 so please consider this when applying.


About the employer

Providing emergency plumbing and heating services across the North West.

Employer

NATIONWIDE HEATING SERVICES (NORTH WEST) LIMITED

Address

Miller House

Market Street

Bolton

BL4 7NS

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Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Customer Service Practitioner Level 2 Standard. 

College attendance will be required once a week during term time only.                                                                                                                   

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021