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Apprentice Receptionist The Sheffield Royal Society For The Blind

Generally to greet all visitors to the centre and answer the telephone directing visitors and callers to the appropriate staff/departments; and working as part of a team of people dedicated to providing a high quality service for the visually impaired people of Sheffield.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am to 4:30pm 1 hour for lunch

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    20 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Sheffield Royal Society for the Blind provides a range of services and facilities to support people with sight loss in Sheffield. Our overarching aim is to promote people’s independence through advice and subsequent referral to other services, both our own and other agencies.

Study leave as appropriate will be available.

Reporting to the Deputy General Manager.

Responsibilities will include:

  • To welcome visitors to the building and dealing with enquiries in an appropriate manner
  • To answer the telephone and direct calls quickly to the relevant person
  • To ensure that the reception and foyer areas are kept tidy and presentable at all times
  • To assist generally with office administration tasks as time permits
  • To maintain strict confidentiality at all times
  • Undertake appropriate training as and when required, some of which will be Health & Safety related and some of which will be skills related
  • Other ad-hoc duties as may be required from time to time

All staff are required to:

  • Understand and comply with all relevant legislation and SRSB’s policies and procedures, including data protection, safeguarding and health & safety. Confidentiality of information relating to clients, volunteers and staff is of paramount importance
  • To bring to the attention of the General Manager any serious problems or areas of concern
  • Work as part of a team for the benefit of our clients. Staff are expected to be conscientious, adaptable, and flexible in their duties
  • Actively promote the work of SRSB as an independent charity for the provision of help, support, and provision of services in various forms for the benefit of our clients
  • Undertake appropriate training as and when required, some of which will be Health & Safety related and some of which will be skills related

Requirements and prospects

Desired skills

  • Administration skills
  • Communication skills
  • Team building skills
  • Literacy skills
  • Organisational skills


  • IT skills - competent in the use of Microsoft Office software including Word, Excel and Outlook, or equivalent
  • Experience using CRM (database) software, currently Goldmine but due to be upgraded to Microsoft Dynamics over the course of the next few months

Personal qualities

  • Ability to communicate clearly and effectively in a structured way with a range of individuals, both verbally and in writing
  • Ability to work as part of a team
  • Ability to work on own initiative and liaise with colleagues as and when required
  • Ability to prioritise and manage own workload
  • Self-motivated
  • Personal commitment to equal opportunities and anti-discriminatory practices
  • Ability to motivate and support others
  • A commitment to empowerment
  • Conscientious and thorough in record keeping, data collection and data protection to support service delivery and development
  • Commitment to own continuing professional development and attendance at further training

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent), including English Language and maths.

Future prospects

Sustained employment with further accredited training for the committed and ambitious candidate.

Things to consider

Ability to travel for events such as training, forums etc.

Appointment is subject to an Enhanced DBS check and satisfactory references, including a reference from your current/most recent employer.


Life Assurance:

All staff are covered under a life assurance policy for twice their annual salary. However, please note that this is not a contractual obligation and whilst we have no intention of removing this benefit the Charity in its sole and absolute discretion reserves the right to discontinue, vary or amend the scheme (including the level of your cover) at any time on reasonable notice to you.


23 days per annum plus 9 days statutory/customary holidays. 3 days must be reserved for the Christmas/New Year shutdown. Additional holiday entitlement starts to accrue after 3 years' service. Our holiday year is 1st January to 31st December, holiday entitlement accruing pro-rata throughout the year.

About the employer

Sheffield Royal Society for the Blind (SRSB) provides opportunity, support, friendship and services to blind and partially sighted people in Sheffield, helping them to achieve whatever they wish to do and whatever they aspire to be.


The Sheffield Royal Society For The Blind


5 Mappin Street


S1 4DT

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Training provider


Applications for this apprenticeship are being processed by Sheffield College


Job Connect 0114 260 2600

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End Point Assessment


Practical assessment and coursework during and at the end of the programme.

Additional qualifications:

Those who complete will be eligible to join the Institute of Customer Services.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click the vacancy link below. This will take you through to The Sheffield College Apprentice Application Portal.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021