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Apprentice Customer Service Administrator Resman Ltd

Resman Ltd are an IT support service provider and are looking to train up a Customer service Administrator. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Weekly wage

    £187.59

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 39.00

  • Expected duration

    52 weeks

  • Possible start date

    14 Oct 2022

  • Date posted

    13 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001699225

  • Positions

    1 available

Duties and responsibilities will include:

  • Will be liaising with customers and clients
  • Inputting data onto a computer
  • Producing statistical documents
  • Answering the telephone and other general office duties
  • Communicating with customers and client ref their jobs 
  • Creating job logs for tech team
  • General day to day office support 
  • Dealing with client queries 

Requirements and prospects

Desired skills

  • Must be computer literate
  • Good communication skills
  • Confident manner 

Personal qualities

  • Proactive approach and positive attitude
  • Good work ethic and attention to detail

Desired qualifications

  • No formal requirements but must have basis literacy and numeracy skills

Future prospects

  • Can progress onto Level 3 Customer Service or team leader/supervisor qualifications

Things to consider

  • Will be using a computer for the best part of the day

About the employer

We are an innovative and experienced IT Services provider, with a track record in providing solutions for your business. Our base is at our HQ in Liverpool but we support clients across the UK. We specialise in providing managed services, IT support, professional services, connectivity, consultancy and the provision of IT hardware and software.

Employer

Resman Ltd

Address

22

Rose Lane

Liverpool

L18 5ED

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Training

Training provider

TRAINING PLUS (MERSEYSIDE) LIMITED

Applications for this apprenticeship are being processed by Training Plus Merseyside

Contact

Tracy Galvin 0151 709 6000 info@tpmnow.co.uk

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • All aspects of training towards a nationally recognised qualification
  • This will be done in house with a 20% off the job element incorporated
  • Training on software packages

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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