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Customer Service Advisor Apprenticeship Robins & Day (Nottingham)

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8:30 am – 5:30 pm, however each of our dealers will have different requirements. Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    09 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001698419

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?

The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Problem solver and have attention to detail
  • Practical
  • Be very safety conscious
  • Be patient & well organised
  • Comfortable with the use of up to date information technology

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • The ability to work as part of a team, supporting a number of colleagues

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.

More information about the minimum wage for apprentices can be found on the Government website at:

https://www.gov.uk/national-minimum-wage-rates

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).


About the employer

Here at Robins and Day, we’re a manufacturer owned dealership group selling Peugeot, Citroen, DS and Vauxhall vehicles, as well as thousands of used cars from all major manufacturers.

We’re the largest Peugeot dealer group in the UK, with 27 sites nationwide. We’re also one of the largest Citroen dealer groups, with an additional 16 sites nationwide. Citroen Retail Group has rebranded to be integrated into the Robins and Day Group.

Robins & Day are the number 1 retailer of DS vehicles, with 9 dedicated Salons and Stores. Across the company, we currently have over 60 dealerships nationwide across all four brands, meaning you’ll have excellent choice regardless of whether you’re looking to buy new or used. You can find your nearest dealer here.

From 2019, the manufacturer-owned retailer GO Vauxhall has been welcomed into the Robins & Day family. The integration has brought an additional 10 locations across London and the South East of England, extending the choice available to our customers.

We have over 4,000 used cars available online, including non-franchise stock. Thanks to our transfer service, we also have the option to bring any used car closer to you. If you see one you like, simply get in touch to see what we can do for you.

We also pride ourselves on the quality of our aftersales care, which includes services, MOTs and parts. With two parts distributors across the country (in the West Midlands and the North West), we can ensure that any parts you require reach you and your local dealership in no time at all.

In addition, most of our dealerships also have workshops for services. We have manufacturer approved technicians, manufacturer approved parts and manufacturer parts available, as well as online service booking, so you can get your car serviced at a time that suits you.

Employer

Robins & Day (Nottingham)

Address

375-381

Mansfield Road

Nottingham

NG5 2DA

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Calex UK Ltd

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer service practitioner apprenticeship standard:

  • Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
  • The programme typically lasts for 18 months and you'll achieve a nationally recognised qualification - Customer Service Practitioner. We will support you to gain your functional skills, if you require them in maths and English
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2021