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Apprentice Financial Loan Assessor - 1 Plus 1 Loans - Liverpool 1Plus1 Loans Limited

As a Financial Loans Assessor, you will be required to speak to customers regarding queries, loan applications and existing loans. You will have a good understanding of Customer Service with an emphasis on Treating Customers Fairly (TCF). Some knowledge of The Financial Conduct Authority (FCA) would be an advantage but not essential.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am to 6pm.

    Total hours per week: 45.00

    (the hours are based on the candidate being over 18)

  • Expected duration

    65 weeks

  • Possible start date

    06 Oct 2021

  • Date posted

    01 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

At 1 Plus 1 Loans you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15-months.

Here at 1plus1 Loans we aim to be the best Guarantor Lender in the UK. You will be required to be professional at all times and maintain respect for your colleagues and surroundings as well as the customers you will be helping.

Daily Tasks include:

  • Inbound / Outbound calls to/from new or existing customers
  • Work in compliance with DPA (Data Protection Act) and other relevant legislation
  • Treating all information with confidentiality, this includes customer and company information
  • Gathering relevant information by completing a detailed fact find
  • Liaising with relevant internal /external departments to gain all required information
  • Considering fraud risk and ensuring all information is complete and accurate
  • Completing and assessing all stages of the loan application process, taking ownership and responsibility
  • Ad-hoc duties and cover as required, meeting the needs of the company
  • Actively participate in quality control reviews. Strive to continuously improve
  • Referring to senior manager for underwriting decisions or queries where necessary

Requirements and prospects

Desired skills

  • Good communication skills
  • FCA, TCA knowledge an advantage - Training provided
  • Confident in communicating to customers - verbally and electronically

Personal qualities

  • Punctual and reliable
  • Willing to learn

Desired qualifications

None required as all training can be given.

Future prospects

Ongoing training and development.

Things to consider

Difficult to get to premises without transport - unless local to the area. This is a growing company - Opportunities to move to different departments - i.e. Fraud department, Underwriter, collections, complaints, Team Leader, Managerial roles.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

We are "1 Plus 1 Loans". The better way to borrow money. We believe in a loan product that doesn't rely on credit scores to decide your eligibility, just your credit worthiness, affordability and friends and family to let us know that you're good to pay back the loan. We also believe in helping our customers regain the credit worthiness (or better) they deserve and that is bundled with a service that's, quick, easy to use and highly efficient. Worthy of your attention. We work hard to make sure our service, reliability and pay out times are as quick and efficient as possible to make the journey with us as smooth as can be. A lot of our customers have the money in their bank the same day they apply! Our trained team have all the knowledge and experience you would expect from a professional loan company. Our staff are highly motivated to help you our customer and we are here to answer your calls from 9am to 6pm, Monday to Friday. Our online team operate 24 hours, 7 days a week. If you need help out of office hours, then we are only an e-mail away.


1Plus1 Loans Limited


Yew Tree Farm

Netherley Road


L35 1RG

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd


  • Customer Service Practitioner Level 2
  • Functional Skills in maths and English Level 1

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021