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Place-maker Apprentice (Front of House / Reception) Places for People Leisure Ltd

Places Leisure are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 Apprenticeship and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021

Apprenticeship summary

  • Weekly wage

    £129.00 - £180.00

  • Working week

    Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    65 weeks

  • Possible start date

    06 Oct 2021

  • Date posted

    31 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • To administer bookings using computerised and manual systems
  • To process all payments accurately
  • To monitor admissions of unaccompanied children under the age of 8
  • To administer course enrolments
  • To administer the hire equipment and deposit system
  • To operate the P.A. system
  • To record and administer the lost property system
  • To restrict access into the reception area to authorised personnel only
  • To ensure that the reception area is always kept tidy and presentable
  • To ensure all communications, memos, diaries are read each day
  • To ensure the float management systems are followed
  • To answer the telephone as per the Places Leisure standard
  • To handle all potential membership enquiries as per the Places Leisure standard
  • To assist with any general clerical duties as requested
  • To cash up till(s) as per the Centre's procedures
  • Ensure that correct uniform is always work
  • To maintain 'Safer Food, Better Business' Documentation to ensure HACCP compliance
  • To maintain effective performance fault reporting of Coffee machine/s and Vending Machines
  • To maintain stock levels in order to achieve optimum performance of catering and retail income and profit margin
  • Process orders via Business World and supplier portals
  • To promote a positive and welcoming environment that offers a positive first impression to all prospective and existing members
  • To attend meetings and provide input into ways of improving and developing the service
  • To feedback any areas of concern to your manager and/or management team
  • Respond positively to any feedback provided by your manager or colleagues that will enable you to develop your skills and aptitude to fulfil your role objectives
  • To identify opportunities and work with your manager to develop your potential

Requirements and prospects

Desired skills

  • IT Skills
  • Good at talking to people

Personal qualities

  • Outgoing and personable

Desired qualifications

No qualifications required.

Future prospects

Ongoing training and development.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

About the employer

Places Leisure is a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with Local Authorities to deliver the right kinds of health and physical activity outcomes that make a difference to the lives of people and their communities; it's about more than operating facilities.


Places for People Leisure Ltd


Gosport Leisure Park

Forest Way


PO13 0ZX

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd


  • Customer Service L2 Apprenticeship
  • Functional Skills in maths
  • Functional Skills in English
  • Functional Skills in ICT

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021