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Customer Service / Administrative Officer Apprenticeship M T S

My Toilet Spares have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00, with a 1-hour lunch break.

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    11 Oct 2021

  • Date posted

    30 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001695195

  • Positions

    1 available

Responsibilities will include:

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Requirements and prospects

Desired skills

  • IT skills
  • Good communication skills
  • Ideally have some previous experience within an office environment

Personal qualities

  • Well organised with the ability to meet deadlines

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Excellent future prospects for the right candidate upon completion.


About the employer

My Toilet Spares is a Bathroom supply store in Hull. For more information on this company, please visit their website above. 

Employer

M T S

Address

28

Princes Avenue

Hull

HU5 3QA

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Applications for this apprenticeship are being processed by McArthur Dean Training Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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