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Hospitality Apprentice BOOKSTAGE LIMITED

We are looking for an apprentice who has a passion for hospitality. In return, you will get training within the hospitality sector and an opportunity to grow your skills and knowledge within the business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 Hours per week on a rota basis. Working hours will include some weekends and bank holidays - 7.30am - 2.00pm or 9.00am - 3.00pm. Working hours will include time spent completing off the job training.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    29 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001694877

  • Positions

    1 available

Reception dept duties:

  • Greet customers at check-in
  • You will be the face of the hotel ensuring customers have a warm welcoming experience when checking in or if they have queries when staying with us

Other duties: 

  • Provide a professional level of customer service at all times
  • Take telephone and email bookings.
  • Inform guests about room types, prices and hotel facilities
  • Maximise room occupancy over the phone and manage online booking queries, training provided on booking platforms e.g. booking.com and expedia.com
  • Accurately performing all cashiering activities, such as taking all payment upon check-in (cash, debit, or credit card)
  • Other admin including conducting fire safety tests.
  • Give advice to guests on services or the local area
  • Assist other areas of the hotel including housekeeping duties

Requirements and prospects

Desired skills

  • Ideally, you will have knowledge of using email platforms and Microsoft Office
  • You should be confident about using a telephone in a great telephone manner
  • You will have great communication skills, both written and verbal

Personal qualities

  • We are looking for an apprentice with a positive attitude who is friendly
  • You should be comfortable completing individual tasks as well as working as part of a team
  • You should have a smart appearance

Desired qualifications

You should have a good standard of Maths and English GCSE - ideally 4/C or above. There may be a possibility of studying towards equivalent qualifications as part of your apprenticeship depending on personal circumstances.

Future prospects

Ideally, we are looking for an apprentice who will grow and progress within the business to become a permanent team member.

Things to consider

Please consider how you will get to work each day.

You will need to have a smart appearance.

There will be some weekend and bank holiday work.


About the employer

A family run business which in 2017, renovation works began to restore the building back to its former hotel glory. The H Boutique Hotel with 10 boutique rooms, had its grand opening in May 2018. The ‘H’ theme runs throughout the hotel with each room named after a local area, such as Hope and Hathersage. Ideally located in the centre of Bakewell, surrounded by the stunning Peak District National Park, you can discover the beauty behind the room names for yourself. Our day to day: Run by a small team we all work together and would love an apprentice to join us!

Employer

BOOKSTAGE LIMITED

Address

Wye House

Granby Road

Bakewell

DE45 1ES

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Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Kath Ferns 08000 740099 feapprenticeships@blc.ac.uk

  • Hospitality Team Member Level 2 apprenticeship
  • There is the possibility of studying towards Maths and English qualifications if you have not already achieved them. This is dependant on personal circumstances

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


Employer's Application Instructions

Please apply through Buxton and Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021