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Apprentice Retail Assistant United Carpets

Assisting Customers with enquiries/purchases, assisting with new orders, chasing deliveries, responding to complaints, cash handling and general retail duties. Working towards the Level 2 Retailer Apprenticeship Standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    7 day week with 2 days off which will be on a rota. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    25 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

List of duties is as follows:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases

Requirements and prospects

Desired skills

  • Good Numeracy and Literacy skills
  • Ability to multi-task
  • Attention to detail
  • Strong organisational skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Personal qualities

  • Willing to learn
  • Keen and hard working
  • Exceptional timekeeping
  • Confident
  • Polite

Desired qualifications

Ideally English and mathematics GCSE at grade 9-4 / A*-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Future prospects

Full-time permanent role with the company.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW):

For updates on the National Living Wage please see:

About the employer

United Carpets are one of the UKs leaders in Carpet and Flooring Retailers.


United Carpets


Boston Road, Albion Terrace


NG34 7EY

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Training provider


Applications for this apprenticeship are being processed by N V Q Training Centre


Gareth Milward

  • Level 2 Retailer Apprenticeship Standard

Teaching and learning the skills, knowledge and behaviours to be competent within Retail.

Apprenticeship standard


Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021