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Customer Service Advisor (Merchant Apprentice) Gibbs & Dandy

Working for Gibbs & Dandy will mean you have no two days the same. You will have the opportunity to support and advise customers on our extensive products and service range - no matter how big or small their project is! You will take pride in being an integral part of the Gibbs & Dandy mission to be ‘The Most Trusted Merchant in Town’.

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Closing date: 15 Oct 2021

Apprenticeship summary

  • Weekly wage

    £280.00 - £360.00

  • Working week

    Monday - Friday and possibly some weekends. Times to be confirmed. Opening hours are 7am - 5pm.

    Total hours per week: 40.00

  • Expected duration

    17 months

  • Possible start date

    18 Oct 2021

  • Date posted

    23 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

On a typical day you will:

  • Deal with a number of our customers both face to face and on the phone
  • Managing customer orders and keeping your area clean and tidy
  • Learning the business and our products as you will be selling items to customers
  • The day will be very busy, and you can expect a lot of banter with both your team and your customers as you work

Requirements and prospects

Desired skills

  • The ability to build strong relationships internally and externally
  • Accuracy and attention to detail

Personal qualities

  • A positive team player
  • A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude
  • An interest in learning more about the world of a Builders Merchant!

Desired qualifications

  • Maths & English GCSE or equivalent grades 9-4 (A*-C) is preferred but not essential as Functional Skills will be supported within the apprenticeship if required

Future prospects

  • Opportunity for a permanent role within the company following successful completion of the apprenticeship, followed by further training and development opportunities in the future to progress within the company

Things to consider

As part of Saint-Gobain (‘Top Employer UK and globally’ 2016-2019), here at Gibbs & Dandy we also offer:

  • A competitive salary
  • A discretionary bonus scheme
  • Opportunities for career progression and development
  • 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
  • A defined contribution pension scheme
  • Great discounts across high street chains, online stores and holiday agents
  • Saint-Gobain Life Assurance Scheme
  • Access to a leading health and wellbeing portal

About the employer

Our branches are busy places, with lots going on inside and out. On our apprenticeship programme, you will join us as a Merchant Apprentice. In this role you will work in a range of our departments such as the yard and the sales counter, getting to grips with our business, our customers and our products.


Gibbs & Dandy


10A St. Thomas Road


PE11 2XY

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Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Shelley Lea 07841361547

  • Trade Supplier Level 2 Standard Apprenticeship 
  • Functional skills if required 

Apprenticeship standard

Trade supplier

Level 2 (GCSE)

Before you apply

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