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Customer Service Apprentice AK Windows & Doors Ltd

This is an exciting opportunity for an enthusiastic and ambitious person to join our growing team at AK windows as a Customer Service Practitioner. The ideal person should be willing to learn and keen to develop further within our company.

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Closing date: 24 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 40.00

  • Expected duration

    66 weeks

  • Possible start date

    25 Oct 2021

  • Date posted

    23 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

AK windows are looking to expand their fantastic team with a candidate that wants to provide a great service to their customers, has a great work ethic, a drive to succeed and a want to learn.

Duties include:

  • Selling and taking payment
  • Handling complaints or passing them to a manager
  • Entering customer information onto a computer database
  • Tracking orders

Requirements and prospects

Desired skills

  • IT literate
  • Great communication skills
  • Confident and polite telephone manner
  • Ability to manage workload
  • Ability to speak to people at different levels of management

Personal qualities

  • Mature attitude
  • Organised
  • Driven with a strong work ethic
  • Passionate
  • Friendly
  • Enthusiastic
  • Team player

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Future prospects

  • Career progression and ongoing employment with the company available for the right candidate

Things to consider

  • Employer looking for mature attitude
  • Location of the role
  • 20% off the job training
  • 56-week program and a commitment to complete this
  • This is an apprenticeship standard, which means completion is subject to an End-Point Assessment (EPA).  This will include discussion, showcase and observation with a third party
  • All applications should come through via this website
  • Parking available on site for drivers
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

An excellent opportunity for a keen and enthusiastic apprentice to join a busy window & door manufacturer based in Wolverhampton.


AK Windows & Doors Ltd



Merridale St West



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Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Carolyn Marson 07794895870

Customer Service Practitioner Level 2 Apprenticeship Standard

  • End point assessment 
  • Functional skills in maths and English if required
  • Min 20% OTJT

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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