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Customer Service/ Administration/ Operations Team Apprentice Forge Recycling (UK) Limited

An excellent opportunity to work with a growing company as an Apprentice working in the Operations Team, with a focus on developing customer service, administration and operational skills. Developing a full understanding of the company’s operational issues. Assisting the Sales Team with quotes / contract loading and route planning.

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Closing date: 10 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday; between 9.00am - 5.00pm.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    22 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A great opportunity to work with a dynamic company as an Apprentice working within the Operations Team, with a focus on developing key customer service, admin and operational skills. Developing a full understanding of the company’s operational issues. Assisting with the Operations Team with the weighbridge operation, alongside other day to day duties required.

Duties to include:

  • Inputting weights for inbound and outbound waste from our transfer station on out system
  • Understand skip and Trade Waste routes
  • Developing and understanding operational issues, such as route planning
  • Assisting the Sales Team with quotes / contract loading
  • Answering the telephone and dealing with general customer queries
  • Updating the database with customer information (including sales information)
  • Getting involved in all of the company’s Operational areas
  • Liaising with the other departments within Forge

Requirements and prospects

Desired skills

  • Some experience using Microsoft - Word, Excel, Outlook would be an advantage
  • You will be fully trained on the software we use; Purgo and Fresh Desk 

Personal qualities

  • Articulate
  • Confident and well organised
  • Willing to work hard in a young dynamic company
  • A willingness to learn
  • Punctual 
  • Reliable

Desired qualifications

GCSE or equivalent in maths and English.

Future prospects

A career with the company. Subject to successful completion of the apprenticeship and final interview.

All of the previous apprentices that have joined Forge are still working with the company and have moved into key roles.

Things to consider

Please check your travel arrangements to and from Forge Recycling, and indicate that you have done so.

The job role has become available due to the promotion of the previous apprentice.

Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date. Please apply early.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit:

About the employer

Based in Leeds, West Yorkshire, Forge Waste & Recycling started trading in November 2010. The company was started by Harvey and Fraser Mills with the aim to offer a competitive and flexible waste management service with an emphasis on making recycling easy. Initially working in partnership with Co2 Sense, the company received EU funding to help purchase our first vehicle and we have continued to grow ever since. Following further investment in 2013, we currently operate a fleet of eight specialist collection vehicles. We use the latest logistics packages and waste management software to ensure all vehicles are run as efficiently as possible. Forge Waste & Recycling pride ourselves on the service we offer. We have a Leeds based customer service team and employ the best local drivers to ensure we provide a professional service whilst remaining a local company.


Forge Recycling (UK) Limited


Forge Recycling (Uk) Limited

Forge Lane


LS12 2PY

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Training provider


Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited


Steve Marshall 0791 8723 685

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Company in-house training supported by a trained team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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