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Customer Service Advisor Apprenticeship Desira

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021

Apprenticeship summary

  • Weekly wage

    £172.00

  • Working week

    Monday - Friday, 8:30 am – 5:30 pm, however each of our dealers will have different requirements. Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    04 Oct 2021

  • Date posted

    19 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001691943

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?

The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Other duties may include: 

  • Advising customers on how to solve a problem with their vehicle
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock
  • Raising invoices for parts sold
  • Liaising with other members of staff
  • Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Problem solver and have attention to detail
  • Practical
  • Be very safety conscious
  • Be patient & well organised
  • Comfortable with the use of up to date information technology
  • The ability to work as part of a team, supporting a number of colleagues

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Problem solving

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.

More information about the minimum wage for apprentices can be found on the Government website at:

https://www.gov.uk/national-minimum-wage-rates

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).


About the employer

Desira Group Plc - About Us

Desira is a family owned motor group, founded by John Desira in 1972. John Desira started in the motor trade in London, working as an Apprentice Technician. Once qualified, he was recommended a small garage in South Lopham, Norfolk; where he started his own business. Desira has expanded over the years from this first garage and is now the one of the largest privately owned Fiat Dealer groups in the country. Employing over 200 staff, with 8 dealerships across Norfolk and Suffolk, Desira is also Europe's largest Fiat and Alfa Romeo Parts distributor.

The aim of the company has always been to provide exceptional service and offer fantastic value for money to both our loyal and new customers. With over 48 years of experience, Desira have continued to expand with Fiat, Nissan, Citroen, Peugeot, Suzuki, MG, Jeep, Alfa Romeo, Abarth and SsangYong franchises in Norwich, Great Yarmouth, Lowestoft, Diss and Bury St Edmunds.

At Desira we understand how important your car is to you and that's why we want to make your experience with us as easy and affordable as possible. From finding you your perfect vehicle at an amazing price, to making sure that your vehicle is cared for inside and out by our highly-trained technicians and staff.

We stock a wide range of brand new vehicles and offer over 450 Desira Approved used cars and vans all with a Minimum 12 Months Guarantee. As well as specialising in vehicle sales, we also offer servicing for all makes and models in addition to manufacturer servicing for Fiat, Nissan, Citroen, Peugeot, Suzuki, MG, Jeep, Alfa Romeo, Abarth and SsangYong. We are also now also pleased to offer service booking online and with over one million pounds of car parts and accessories in stock, you can be sure that whatever you need we can satisfy all of your requirements with a next day delivery service second to none.

Employer

Desira

Address

Moreton Hall Retail Park

Bedingfeld Way

Bury St. Edmunds

IP32 7BT

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Calex UK Ltd

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer service practitioner:

  • Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
  • The programme typically lasts for 18 months and you'll achieve a nationally recognised qualification - Customer Service Practitioner. We will support you to gain your functional skills, if you require them in maths and English
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021