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Customer Service Apprentice (Academy Apprentice) HOWDEN JOINERY LIMITED

This exciting opportunity gives the right candidate a unique insight into multiple depot roles. You will be involved in stock handling and maintenance, administration tasks and generating leads and sales, whilst building relationships with current and new customers in order to provide excellent customer service both face to face and over the phone.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Days to be confirmed, shifts will be either, 08:00 - 17:00 and 07:30 - 16:30.

    Total hours per week: 40.00

  • Expected duration

    36 months

  • Possible start date

    11 Oct 2021

  • Date posted

    18 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As an Academy Apprentice, you will work in a local Depot to learn a variety of roles and how each contributes to the success of the business. Whilst working towards the Level 2 Customer Service Practitioner Standard, you will be trained in multiple roles including:


  • Receiving and unloading deliveries
  • Health and safety
  • Stock checking
  • Security
  • Stock rotation
  • Stock management

Trade Counter Sales:

  • Meeting and greeting Trade Customers and their End Consumers
  • Processing estimates and sales orders
  • Generating and maintaining leads
  • Replenishing hardware stock
  • To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations
  • To participate as an effective and willing team member to achieve individual and Depot targets

Business Developer/Administrator:

  • To obtain key information to generate effective customer leads
  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • To monitor new accounts with a welcome call/letters and sending of marketing materials
  • To deal with enquiries from customers in a courteous, professional and knowledgeable way.
  • Effectively communicating the full range of products and services offered by the company
  • Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
  • Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
  • To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
  • To participate in effective account management and accurate reporting
  • To undertake the banking and compliance related tasks when necessary

This role will be for a duration of 3 years beginning at level 2 Customer Service then progressing onto a level 3 qualification.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail
  • Organisational Skills

Personal qualities

  • Flexible approach to working
  • Good timekeeping
  • Willingness to learn
  • Enthusiastic

Desired qualifications

  • GCSE (or equivalent) English and maths grade C/4 or above would be ideal but not essential, as this will be covered in your training programme

Future prospects

  • At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management

Things to consider

  • This apprenticeship will be for a duration of 3 years beginning at level 2 Customer Service then progressing onto a level 3 qualification

About the employer

Howdens Joinery

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock.




Walton Street

Sowerby Bridge


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Training provider


Applications for this apprenticeship are being processed by Didac Limited


Annalise Morris 01179049377

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively

Throughout the programme, you will learn the following:

Training will be provided by Didac in your Depot, and regionally through the Howdens Learning & Development Team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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