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Parts Advisor Apprenticeship - Parts Hub PSA RETAIL UK LIMITED

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people and wants to learn more about stock management, vehicle parts, maintenance and repair. We’re seeking ambitious people who are keen to develop a long-term career with an ambitious brand.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8:30am - 5:30pm, however each of our dealers will have different requirements.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    27 Sep 2021

  • Date posted

    16 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The Vehicle Parts Advisor role varies slightly by the employer, based upon the specific needs of the location. In this instance, you will be employed in one of our regional Parts Hubs where you will start in Warehouse and distribution to understand the foundations of the hub then spend some time with the administration team to understand how they operate. You’ll then train on the phones speaking to customers and selling parts.

The Parts Hubs themselves are regional sales and distribution centres for the Peugeot, Citroen, and DS brands and provide a parts service to all of our UK dealers.

Duties may vary from employer to employer but will typically include:

  • Advising customers on how to solve a problem with their vehicle
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock
  • Raising invoices for parts sold
  • Liaising with other members of staff
  • Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

The job is computer-based most of the time, within an office environment. Technical knowledge and Sales skills will be developed at the same time in equal measure.

Ability to complete online training courses, use how-to manuals, interest in economics are all elements that will help you succeed in this position.

Customers may include members of the public, service departments of dealers, and garages.

Requirements and prospects

Desired skills

  • The Peugeot Citroen DS Academy commits to supporting the development of its apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career. That is why, when it comes to selecting the right people to become Peugeot Citroen DS apprentices, it’s as much about attitude as it is about vocational and academic success

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Enthusiasm for our industry

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted

Equivalent grades could include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

  • There are lots of opportunities to develop your career within our expanding dealer network
  • Your early development is carefully mapped through your apprenticeship journey with your learning focused towards achieving an industry recognised qualification that's recognised across the motor industry
  • This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles

Things to consider

  • We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone
  • Being committed to equal opportunities, if you have a disability, please state this during the application process
  • Measures will be put in place to support you through your application and apprenticeship journey

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Here at Robins and Day, we’re a manufacturer owned dealership group selling Peugeot, Citroen, DS and Vauxhall vehicles, as well as thousands of used cars from all major manufacturers.

We’re the largest Peugeot dealer group in the UK, with 27 sites nationwide. We’re also one of the largest Citroen dealer groups, with an additional 16 sites nationwide. Citroen Retail Group has rebranded to be integrated into the Robins and Day Group.

Robins & Day are the number 1 retailer of DS vehicles, with 9 dedicated Salons and Stores. Across the company, we currently have over 60 dealerships nationwide across all four brands, meaning you’ll have excellent choice regardless of whether you’re looking to buy new or used. You can find your nearest dealer here.

From 2019, the manufacturer-owned retailer GO Vauxhall has been welcomed into the Robins & Day family. The integration has brought an additional 10 locations across London and the South East of England, extending the choice available to our customers.

We have over 4,000 used cars available online, including non-franchise stock. Thanks to our transfer service, we also have the option to bring any used car closer to you. If you see one you like, simply get in touch to see what we can do for you.

We also pride ourselves on the quality of our aftersales care, which includes services, MOTs and parts. With 5 Distrigo multi-brand parts hubs, we can ensure that any parts you require reach you and your local dealership in no time at all.

In addition, most of our dealerships also have workshops for services. We have manufacturer approved technicians, manufacturer approved parts and manufacturer parts available, as well as online service booking, so you can get your car serviced at a time that suits you.





Vinyl Road



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Training provider


Applications for this apprenticeship are being processed by Calex UK Ltd


Calex UK Recruitment

Customer Service Practitioner Level 2 Standard qualification:

  • Our apprenticeship programme is an excellent way of ensuring we have high-quality people working within our Dealer Network. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
  • The programme typically lasts between 12-and 24-months dependant on the career path chosen and you'll achieve a nationally recognised qualification
  • We will support you to gain your Functional Skills, Core Skills in Scotland if you require them in maths and English
  • All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2021