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Apprentice Business Administrator - Eastgate Medical Group - Hastings Eastgate Medical Group

You will be willing to learn and develop knowledge, skills and experience working in Primary Care. You will have the ability to learn to manage patient conversations sensitively and work well with others to deliver services upholding patient confidentiality.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021

Apprenticeship summary

  • Weekly wage

    £153.55 - £322.64

  • Working week

    Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    65 weeks

  • Possible start date

    06 Oct 2021

  • Date posted

    17 Mar 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Deal with internal & external incoming mail as per practice protocols
  • Scan hospital letters and other information into patients' clinical records and ensure documents are legible and correctly entered onto the patient file. Use the EMIS web scanning and tasks system send the document to the relevant person for review and action
  • Monitor the administration inbox and deal with incoming emails. Where appropriate attach to patients' records and distribute in Emis web for review and action;
  • Enter read coded information into patient medical record as indicate;
  • Deal with enquiries from patients and their agents in respect of insurance reports and medical examinations, ensuring full patient consent is obtained before information is released to any third party
  • Undertake to photocopy medical records and/or extracts from medical records under the Access to Records and Data Protection Acts, ensuring that patient consent is received and fees agreed prior to work being undertaken. Photocopy other documents as requested
  • Obtain fee authorisation before processing non-NHS requests for information
  • Ensure timely return of information by means of job number and progress sheets
  • Maintain responsibility for Special Delivery items leaving the practice;
  • To provide support to the secretarial team
  • Undertake to cover in the event of sickness or absence in the department or in exceptionally busy periods
  • Undertake other duties as requested which are commensurate with the role of admin assistant
  • At all times to observe and maintain strict confidentiality and to follow practice rules, procedures and policies

At Eastgate Medical Group - Hornsea you will be working towards a Business Administration L3 Apprenticeship standard over the course of 15 months

Requirements and prospects

Desired skills

  • IT skills
  • Good standard of English - able to read and allocate documents to the correct patient and team without error

Personal qualities

  • Commitment
  • Determined
  • Strong work ethic
  • Empathy
  • Conscientious
  • Team player
  • Can focus on the job and meet deadlines

Desired qualifications

English and maths at 4/C grade or above (essential) IT at 4/C or above (desirable) Or working towards and likely to get.

Future prospects

Ongoing training and development.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

The doctors and staff at Eastgate Medical Group are proud to offer the highest standard of patient-centred healthcare from our surgeries at Eastgate in Knaresborough and The Health Centre in Harrogate. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.


Eastgate Medical Group





HU18 1LP

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd



  • Business Administration Level 3
  • Functional Skills maths and English

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021