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Customer Service Apprentice Level 2 OXY-PLANTS LTD

We have an exciting opportunity for a Customer Service Apprentice to join our successful close knit team learning every aspect of the business from initial inquiry to product delivery and support.

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Closing date: 02 Oct 2021

Apprenticeship summary

  • Weekly wage

    £175.00

  • Working week

    Monday to Friday 8am- 4pm

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    05 Nov 2021

  • Date posted

    15 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001689817

  • Positions

    2 available

Duties would include:

  • Sorting and prioritising incoming online orders
  • Picking and packing orders ready for delivery
  • Dealing with customer queries via phone or email
  • Organisation and maintenance of dispatch area.
  • Stock taking and plant maintenance.  
  • Excellent communication skills as you will be responding to customer via phone or email.
  • Candidate must be motivated and able to manage their own workload
  • Must be able to work as part of a small team

Requirements and prospects

Desired skills

  • Reliable and able to meet the start time.
  • IT skills-confident in using Microsoft Outlook and Excel.    
  • The ideal candidate must be hard working and able to work at a fast pace when necessary
  • Confident and able to communicate well with customers via telephone or email.
  • Good organisational skills being able to work methodically through orders.

Personal qualities

  • Must be confident and professional
  • A willingness to learn and be trained
  • They must be ambitious with a willingness to do well and grow with the company

Desired qualifications

  • Must have grades A-C (9-4) GCSE English 
  • Must have grades A-C (9-4) GCSE maths 

An IT qualification is desirable

Knowledge or an interest in plants

Future prospects

On completion of the Apprenticeship, there may be the opportunity of full time employment with the company

Things to consider

As an expanding company the Apprentice will be working in an often fast paced environment. For the right person we have decided to pay above the minimum Apprenticeship wage

Prior knowledge of or an interest in plants would be an advantage.

 


About the employer

Oxy-plants.com are a leading company supplying indoor plants across the whole of the UK. We carefully select plants scientifically proven to improve indoor air quality and wellbeing.

We supply everything from small plants for the home and office, to large statement plants and living walls.We specialise in plants that not only look good and are easy to care for, but have proven health benfits

We also take pride in our knowledge, expertise, customer service and expanding range of plants and products to suit every indoor and some outdoor spaces. 

Employer

OXY-PLANTS LTD

Address

The Cube

Coe Street

Bolton

BL3 6BU

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Training

Training provider

BOLTON COLLEGE

Applications for this apprenticeship are being processed by Bolton College

Contact

Gary 07969063342 gary.mangan@boltoncc.ac.uk

Customer Service Level  2

 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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