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Administration Apprentice Trusted Plumbing & Heating

They are looking for an Apprentice Administrator to join their growing team to engage with internal and external customers and develop key customer relationships to support the business development. The apprentice will support and engage with different parts of the organisation, including teams across multi-trades.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 38.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    11 Mar 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Trusted Plumbing and Heating are looking for someone who is self-motivated and willing to learn to join their thriving company. The role's responsibilities will include:

  • Answering the phone
  • Responding to emails
  • Responding to enquiries from social media accounts
  • Printing and Scanning
  • Working with confidential information
  • Updating CRM
  • Providing quick responses to internal and external customers
  • Use of initiative to solve problems
  • Managing customer accounts including invoicing
  • Allocating work to teams based on skills and availability
  • Stock management
  • Develop customer relationships and manage customer expectations

Requirements and prospects

Desired skills

  • Previous administration experience desirable but not essential
  • Good written and verbal communication skills
  • Computer literate with experience of both Microsoft Word and Excel

Personal qualities

  • Be polite and professional
  • Be able to prioritise
  • Good time management
  • Have an interest in their own self-development
  • Have initiative
  • Self-motivated

Desired qualifications

  • GCSE maths and English A*-C / 9-4 or equivalent
  • Business Admin Level 2 (desirable but not essential)

Future prospects

  • The successful candidate should have a desire to progress and will be supported with their personal development
  • There is potential to progress onto a higher level course upon completion of Level 3

Things to consider

  • A maths and English functional skills test will need to be completed prior to starting this apprenticeship

About the employer

Trusted Plumbing and Heating was formed in 2016 by Thomas Hiser who decided to take his 16 years experience and use it to serve the people of Redcar and beyond, promising to deliver a reliable, ethical and friendly business approach.


Trusted Plumbing & Heating


49 Station Road


TS10 1DT

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Training provider


Applications for this apprenticeship are being processed by Redcar & Cleveland College


Anna Harper 07436 795883

Business Administrator Level 3 Apprenticeship Standard:

  • Internal telephone systems
  • Internal software packages
  • Microsoft programs (Word and Excel)
  • Overview of business operations, policies and procedures
  • Health and Safety

Functional Skills maths & English, if required

Apprenticeship standard

Business administrator

Level 3 (A level)

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