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Level 3 IT Solutions Technician Apprentice Change Organisation

To provide all aspects of internal Technical Support regarding all departmental requirements.

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Closing date: 15 Oct 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    18 Oct 2021

  • Date posted

    10 Mar 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001688690

  • Positions

    1 available

Responsibilities:

  • Give IT support to all staff members on both hardware and applications
  • Give Networking Support to all staff members
  • Liaise when required with external Network support company
  • Give Internal Telecoms Support
  • Perform Customer Specified Configurations
  • Perform testing of RMA (returned) product
  • Identify when a lack of knowledge exists and recommend the required training
  • Keep working environment clean and tidy and adopt good housekeeping practises

Key Performance Indicators:

  • Technical policies communicated effectively throughout the organisation
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day IT issues
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day Network issues
  • A demonstrable increase in Networking knowledge
  • The ability to work with oversight in Customer Configurations
  • The ability to work with oversight when performing RMA tests
  • A high standard of achievement with college-based activities
  • The receipt of positive feedback from staff members on activities within the company.
  • A high standard of attendance

Final Performance Indicators:

  • The ability to work unaided in Customer Configurations
  • The ability to work unaided when performing RMA tests
  • A comprehensive understanding of technical policies throughout the organisation

Requirements and prospects

Desired skills

  • Problem solving
  • Excellent communication skills
  • Good English skills (verbal/written)
  • Organization
  • Good communication

Personal qualities

  • Keen to learn within the IT industry
  • Passionate about technology
  • Ability to take responsibility for your own learning, development & progression
  • Teamwork

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Founded in 1992, born out of a desire to be a market leading distributor of computer hardware and software, independent of manufacturers.

Employer

Change Organisation

Address

Unit 92-93

John Wilson Business Park

Harvey Drive

Whitstable

CT5 3QT

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Darcy Greaves 01133500333 darcy.greaves@estio.co.uk

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

IT solutions technician

Level 3 (A level)


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