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Apprentice Receptionist Haven Medical Practice

Haven Medical Centre are a busy GP practice who are searching for a brilliant apprentice to ensure an effective/efficient reception service is provided to patients, visitors and staff of the practice. This apprenticeship is with Babington.

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Closing date: 10 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (hours TBC)

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    17 Feb 2022

  • Date posted

    03 Feb 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • To provide a welcoming, friendly, polite reception service to all practice patients and visitors
  • To book appointments for patients with all members of the clinical team
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery
  • Ensure all correspondence, reports, results etc. are scanned and/or filed promptly in the correct records, ensuring that all recent correspondence is available when patients are seen
  • Ensure records are kept in good repair
  • To send faxes and use the photocopier as requested
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary medical cover
  • Enter patient information on the computer as required
  • Advise patients of the relevant charges for private (non NHS) services, accept payments and issue receipts for the same
  • Book transport for patients as requested
  • Updating patient’s records including change of name, address etc.
  • Locating and handing out prescriptions, letters and other communications left for clients, patients or relatives
  • To undertake your designated area of responsibility within the GMS contract requirements
  • To review requests for copies of medical information, ensuring they are responded to in a timely manner. Ensure invoices are processed and payments chased if not received
  • To maintain the confidentiality of all patient and practice information at all times
  • To chaperone patients and/or health care professionals if requested
  • To be aware of and keep up-to-date with all practice policies and procedures
  • To have a flexible approach to work and provide cover for administration colleagues during sickness absence and annual leave as required
  • To participate in an annual review of performance in accordance with the Practice’s appraisal procedure and agree a Personal Development Plan
  • To undertake all duties in accordance with the Practice’s policies and procedures which may be amended from time to time

Requirements and prospects

Desired skills

  • You must have good communication skills, both verbal and written
  • An excellent telephone manner and the ability to multi-task.
  • Excellent listening skills
  • Good computer knowledge/literacy - standard keyboard skills
  • Logical thinker - accuracy for filing etc.

Personal qualities

  • Friendly personality and smart appearance
  • Ability to maintain confidentiality at all times
  • Flexibility of hours available for work
  • Team player
  • Ability to work under pressure, prioritise, including maintaining a calm demeanour when dealing with conflict

Desired qualifications

Educated to GCSE level including English and maths Grade C/4 or equivalent.

Future prospects

Progression to full time or senior receptionist in the future for the right person.

About the employer

Haven Medical Centre is a busy GP practice that is based across 2 sites. One in Alvaston and one in Allenton, Derby.


Haven Medical Practice



Osmaston Road


DE24 8GT

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Training provider


Applications for this apprenticeship are being processed by Babington Business College


Sandeep Beesla 07341566130

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The duration of the apprenticeship is 18 months. During this qualification you will complete training with a specialist trainer reviewing and learning business protocols in an administrative role. Key responsibilities include developing, implementing, maintaining, and improving administrative services. In months 9-12 you will work towards business improvement, which will include reporting and implementing a project for the business. 

The business improvement will take you through to EPA where you will complete 1 test, a discussion within your role and present a presentation on the business improvement you have implemented. The qualification is delivered face-to-face with remote visits, and you will have a designated trainer that you can always speak to for support and advice.

Apprenticeship standard

Business administrator

Level 3 (A level)

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