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Customer Service Apprentice Jericho Foundation

Urgent vacancy! Customer Service Apprentice required for Jericho Foundation, a leading Social Enterprise in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in customer service level 2.

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Closing date: 20 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Sunday, working hours vary, therefore tbc/discussed at interview.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    23 Nov 2021

  • Date posted

    04 Feb 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Gain valuable experience in a very professional environment. 

 The varied duties will include:

  • Dealing with telephone enquiries
  • Meeting/greeting customers
  • Assisting customers to find products they are looking for
  • Serving customers on the till
  • Keeping shop clean and tidy
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • Excellent telephone manner
  • Good communication skills

Personal qualities

  • Confident
  • Smart appearance
  • Initiative

Desired qualifications

  • Age 16-18: maths and English at GCSE or Functional Skills (grades will be discussed at interview) or the equivalent 
  • Age 19+: must have maths and English GCSE grade 8 to 4 (A to C) or Functional Skills Level 2 or the equivalent 

Future prospects

Possible opportunity to progress onto an advanced apprenticeship/employment.

Things to consider

Please do not contact this employer, you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer for you to be considered for this vacancy. 

About the employer

Jericho Foundation work with you to help you overcome the barriers that are stopping you from gaining a job, receiving training or being involved with your local community. No matter what your situation, they will support you back into work by providing you with the skills and training you need, together with the confidence to be sure that you’re a valuable, employable member of the community.


Jericho Foundation


Jericho Reuse

Sutton Coldfield

B75 7BB

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Training provider


Applications for this apprenticeship are being processed by Gordon Franks


Umera Asif 0121 333 3001

  • Customer Service level 2 qualification
  • Functional Skills qualifications in maths/English/IT (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor visits, observations and reviews
  • Witness Testimonies from employer
  • Exams/Assessments/Workshops
  • Technical certificate (industry knowledge)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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