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Apprentice IT Technician TECHIES LIMITED

Assist in the maintenance and support computer networks, hardware and software. Provide a range of technical and general support in respect of ICT, to users of our clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jan 2022

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am - 5.30pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    31 Jan 2022

  • Date posted

    01 Feb 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001679203

  • Positions

    1 available

  • Take, log and progress tickets on the helpdesk system
  • Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
  • Diagnose and resolving faults on IT equipment
  • Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
  • Install software and hardware including the updating of drivers and antivirus software
  • Maintain user accounts and access for users
  • Ensuring users have access to internet and intranet sites and set up e-mail accounts
  • Lifting and carry IT equipment across the site
  • Maintain a SharePoint database held for each client
  • To record and update requests for support and maintenance with feedback to requestors regarding progress
  • Provide support for Server based operating systems, desktop and office 365
  • Attend relevant courses in respect of professional development of ICT knowledge
  • Undertake small local projects and participate in larger projects under direction
  • Maintain confidentiality at all times in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
  • To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
  • To undertake any other duties of a similar level and responsibility as may be required

Requirements and prospects

Desired skills

  • Competent in Microsoft Office applications
  • Confident and professional telephone manner
  • Good written and verbal communication skills
  • Ability to understand, interpret and analyse data
  • Ability to input data accurately and efficiently
  • Confidence and ability to learn new IT systems quickly

Personal qualities

  • An interest in computers and computing
  • Ability to absorb new ideas and concepts quickly
  • An organised and methodical approach to work
  • Ability to work well as part of a team as well as on their own
  • A self-starter who is able to follow instructions and complete tasks
  • Ability to work from home where required in a safe and professional manner

Desired qualifications

  • The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths
  • General interest in ICT
  • Knowledge of Microsoft Office products

Future prospects

This apprenticeship can lead to a full time position at the school and progression on to a Level 4 Network engineer apprenticeship.


About the employer

Since 1 March 1992 Techies has been providing its clients with high quality IT solutions. First established in Luton with only two staff, Techies has grown into a flourishing successful company having gone through some harrowing times! Now based in Bedford, Techies offers a three tier managed service package which covers all your IT needs.

Employer

TECHIES LIMITED

Address

Unit 7

Bedford

MK42 0AH

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Training

Training provider

SOLVEWAY LIMITED

Applications for this apprenticeship are being processed by SOLVEWAY LIMITED

Contact

Jon Solitro 01438 340121 jonsolitro@solveway.co.uk

  • Level 3 Infrastructure Technician
  • MTA Networking Fundamentals
  • MTS Mobility and Devices Fundamentals
  • MTA Server Administration Fundamentals
  • MTA Software Development Fundamentals
  • CIW Internet Business Associate
  • Functional skills in English and maths if required

Apprenticeship standard

Infrastructure technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jan 2022