Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service / Office Administrator Apprentice Ashley & McDonough Ltd

To work alongside the customer service team supporting clients and customers on a daily basis. Also involved in all day to day administration for the department.

Sign in to apply

Closing date: 21 Sep 2021

Apprenticeship summary

  • Weekly wage

    £159.10

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday (Times to be confirmed)

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    25 Sep 2021

  • Date posted

    28 Jan 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001678929

  • Positions

    1 available

Customer service administrator to work in a busy company based in Prescot, Merseyside.

Duties include:

  • You will be actively involved in supporting the customer service team on a day to day basis, in administration for the department and dealing with all clients and queries
  • You will also be communicating with external clients and customers re their business needs
  • Working with internal staff, engineers scheduling daily jobs for customers
  • Dealing with incoming enquiries, both by telephone and emails
  • Working with in house systems and procedures and bespoke software 

Requirements and prospects

Desired skills

  • Excellent ICT skills 
  • Excellent communication skills

Personal qualities

  • Must be confident 
  • Able to work as part of a fast paced busy team 
  • Self starter

Desired qualifications

A-C in both Maths and English language (or the equivalent). 

Future prospects

Excellent prospects for the right candidate.


About the employer

A well-established Gas and Electrical based compliance company based in Prescot, employing over 50 staff.

Employer

Ashley & McDonough Ltd

Address

Ashley Business Centre, Warrington Road

Prescot

L34 5RR

You must have JavaScript enabled to view a map of the location


Training

Training provider

TRAINING PLUS (MERSEYSIDE) LIMITED

Applications for this apprenticeship are being processed by Training Plus Merseyside

Contact

Tracy Galvin 0151 7096000

Full training will be provided on a day to day basis in the job role. You will also work towards completion of your Customer Service Level 2 qualification, including functional skills in maths and English where required.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.