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Apprentice Receptionist Hollybrook Medical Centre

Fantastic opportunity to work for a well-run GP surgery in Heatherton and Sinfin. You will become a full time member of the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner. This apprenticeship is with Babington.

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Closing date: 07 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, exact hours TBC.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    14 Feb 2022

  • Date posted

    27 Jan 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Maintain close and effective communication with colleagues
  • Update computer medical records as required in a timely manner
  • Help to keep waiting rooms tidy and comfortable
  • Understand and adhere to Health and Safety regulations
  • Understand and adhere to other statutory regulations that are required of the practice
  • Understand and adhere to practice operating procedures
  • Occasionally secure premises at the end of the day, if last to leave, ensuring that the building is totally secure, internal lights are off and alarm is activated
  • Attend and participate in practice meetings whenever possible
  • Undertake additional relevant duties as may be required from time to time
  • Answering phones
  • Patient facing
  • Assisting patients with any questions or queries
  • Carrying out admin duties where needed

Requirements and prospects

Desired skills

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
  • Excellent communication skills

Personal qualities

  • Friendly and outgoing
  • Keen learner
  • Adaptable

Desired qualifications

GCSE English and maths at Grade C/4 or equivalent.

Future prospects

A future permanent role for the right candidate with view of internal development. All training fully supported.

Things to consider

You will be required to work from both centres - Hollybrook and Sinfin Medical Centre. 

About the employer

Medical centre operating 2 centres in Heatherton and Sinfin.


Hollybrook Medical Centre


Hollybrook Way



DE23 3TX

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Additional location information

Will be required to travel between both Hollybrook and Sinfin Medical Centre


Training provider


Applications for this apprenticeship are being processed by Babington Business College


Sandeep Beesla 07341566130

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The duration of the apprenticeship is 18 months. During this qualification you will complete training with a specialist trainer reviewing and learning business protocols in an administrative role. Key responsibilities include developing, implementing, maintaining, and improving administrative services. In months 9-12 you will work towards business improvement, which will include reporting and implementing a project for the business. 

The business improvement will take you through to EPA where you will complete 1 test, a discussion within your role and present a presentation on the business improvement you have implemented. The qualification is delivered face-to-face with remote visits, and you will have a designated trainer that you can always speak to for support and advice.

Apprenticeship standard

Business administrator

Level 3 (A level)

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