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Customer Service Apprentice Dictate 2us (Uk) Llp

An enthusiastic and hardworking person is needed for a Customer Service Apprentice for a leading transcription and translation service based in the centre of Bury. Throughout your employment you'll be supported by staff in your workplace and experienced assessors. This role is for someone who wants to grow and develop the role into a permanent job.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    17 Dec 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001673312

  • Positions

    1 available

Duties will include:

  • Following up on existing enquiries
  • Answering the telephone
  • Emailing and calling clients to gain understanding of their requirements
  • Creating and posting translation certificates
  • Gain understanding of the company’s ISO standard
  • Attending monthly team meetings
  • Submitting daily worklog

Requirements and prospects

Desired skills

  • A desire to work hard and start a career at dictate2us
  • Excellent proficiency of Microsoft Office and an interest in learning new software packages
  • Exceptional telephone manner and customer service skills

Personal qualities

  • A team player
  • Flexible
  • A good sense of humour

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

This vacancy is for the duration of your apprenticeship, on successful completion of your programme, you may be offered a permanent contract. This role is for someone who wants to grow and develop the role into a permanent job.

About the employer

d2u is the UK's leading outsourced transcription and translation service in the UK and worldwide

Employer

Dictate 2us (Uk) Llp

Address

Maple House

Haymarket Street

Lancashire

BL9 0AR

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Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

College attendance is not currently required for this apprenticeship and all training will be delivered in the workplace.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021