Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Retail Operations Apprentice ZATU LIMITED

We’re looking for a friendly, hard-working and enthusiastic Retail Operations Apprentice to join our dedicated team and gain a Level 3 Business Administration Qualification. This is an exciting opportunity to get your foot in the door of a growing industry.

Sign in to apply

Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 08:30-17:30, 1 hour lunch break/ flexible shifts

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    11 Oct 2021

  • Date posted

    16 Nov 2020

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

The duties of this role will include, but are not limited to, the following:

  • Connecting with board game manufacturers and publishers to procure replacement parts/games
  • Resolving customer service queries relating to faulty products
  • Efficiently processing customer returns within the warehouse daily
  • Maintaining and developing the Outlet section on our retail websites
  • Investigating damaged and missing parcels, and submitting refund requests with couriers

Requirements and prospects

Desired skills

  • Ability to work in a fast paced environment
  • Someone who is comfortable working in a rapidly changing environment and is able to adapt quickly to meet the needs of both the customer and the business
  • Basic customer service/admin/warehouse experience is desirable

Personal qualities

  • A friendly and approachable individual to join the rapidly growing team at Zatu Games
  • A reliable individual with excellent organisational, problem-solving skills and attention to detail
  • Flexible / adaptable
  • Driven with a strong work ethic
  • Results driven and highly motivated
  • Enthusiastic

Desired qualifications

  • 7 GCSEs at grades A*-B/9-5 (or equivalent) including maths and English

Future prospects

  • Career progression and ongoing employment with the company available for the right candidates

Things to consider

  • Location of the role
  • 20% off the job training
  • 18 month program and a commitment to complete this
  • This is an apprenticeship standard, which means completion is subject to an End-Point Assessment (EPA).  This will include a knowledge test, portfolio based interview and a discussion supported by a portfolio of evidence with a third party
  • All applications should come through via this website
  • Parking available on site for drivers
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Zatu Games is quickly becoming the UK’s favourite, and most affordable, online board games retailer, selling thousands of top-quality products across the UK and throughout Europe.





Robberds Way, Bowthorpe Employment Area



You must have JavaScript enabled to view a map of the location


Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Amy Purkiss 07891 315 956

Level 3 Business Administrator apprenticeship standard, which includes:

  • Personal Learning and Thinking Skills (PLTS)
  • End-Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.