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IT Infrastructure Apprentice Level 3 THE GRYPHON TRUST

To implement improvements to IT across the Multi Academy Trust, working as part of the IT Support team and helping to support school IT services. Helping to meet the needs of the students, curriculum and administrative teams in all areas of IT.

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Closing date: 20 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    36 hours per week (incl. one day at College) Hours to be confirmed.

    Total hours per week: 36.00

  • Expected duration

    18 months

  • Possible start date

    23 Nov 2021

  • Date posted

    13 Oct 2020

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Working as part of a team to enable a smooth operation and availability of all IT, network, computer & cloud services for the Multi Academy Trust  
  • Ensure that computers are operational at the start of each day    
  • Maintain a list of software available and help to evaluate new software    
  • Work with Office365 cloud and email services    
  • Assist staff and students with Wi-Fi access and printers    
  • Liaise with the IT support team as necessary
  • Ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school, service and maintenance arrangements  
  • Identify when stocks of computer consumables reach reorder levels and advise an order of fresh supplies    
  • Maintain an awareness of new ICT products and services and ensure that information is shared within the schools by documenting processes and solutions    
  • Ensure to keep all helpdesk tickets up to date, ideally with daily updates
  • Offer IT support as a 1st point of technical contact via phone, email and face to face in the IT support office
  • Ensure incidents are managed on the helpdesk portal for all staff across schools and assistant in responding promptly to requests  
  • Liaise with staff on a daily basis to support the efficient use of ICT equipment in the schools  
  • Assist in the provision of technical support to teachers during teaching periods   
  • Support teaching staff in the use of ICT based activities, and aid groups of pupils in the use of ICT    
  • Set up new users on networks when required  
  • To add new users, e-mail accounts, update staff changes, maintain existing accounts
  • Install standalone software, configure software and provide simple software guides    
  • Keep abreast of software developments, including evaluating and comparing prices and make recommendations on the purchase of new software    
  • Maintain software inventory and file licences ensuring compliance with legal licensing requirements    
  • Troubleshoot software problems, including compatibility across different versions    
  • Assist in transferring all year group files up to the next year, move all staff files to correctly locations at end of school year

Key Decision-Making Areas:

  • Reorder consumables when stock levels are low
  • Use Innovation to recommend a plan of action or change to an existing programme/plan to introduce new, or improve existing, systems and processes  
  • Decide what actions need to be to resolve problems or issues, escalating where required 

The Role Dimensions:

  • Size of Trust: 2 secondary schools  
  • Dealing with regular deliveries of equipment and consumables  

The Main Contacts:

  • Teaching Staff: dealing with hardware, software and network problems on a daily basis  
  • IT Technicians: point of escalation, daily liaison with for any job-related issues  
  • IT Manager: 2nd point of escalation, daily liaison with for any job-related issues, regular meetings with to review of apprenticeship progress
  • Pupils: regular contact with pupils dealing with user account & printer or iPad problems  
  • Computer Suppliers: ordering stock whilst obtaining best value  


  • Required to attend training to keep skills and knowledge up to date throughout the year and achieve any assessments or exams related to the apprenticeship
  • There is a particular responsibility to maintain high standards of health and safety, in order to ensure that pupils and colleagues are protected from hazards, within the framework of relevant risk assessments
  • It may be a requirement of the role holder to deal with confidential information and a strict regard for confidentiality is essential

Requirements and prospects

Desired skills

  • Problem solving, tenacity and a willingness to suggest solutions
  • Fundamental windows operating skills
  • Self-starter and using initiative
  • Microsoft office products
  • Good communication skills

Personal qualities

  • Accurate and methodical
  • Quick at picking up new ideas/processes
  • Adaptable - Can work independently and in a team

Desired qualifications

5 GCSEs at grade C/4 and above or equivalent, which must include English and maths.

Candidates with A level or equivalent Level 3 qualifications can also apply.

Future prospects

Prospect of permanent position following apprenticeship for the right candidate with exciting opportunities to grow into more senior roles.

Things to consider

NOTE: If your application is successful, you must attend an initial interview with Bournemouth & Poole College before your details are put forward to this employer. This will be arranged by an invitation from The College. This is not an interview for the job.

Flexible on start date.

Working hours to be confirmed.

Please research the course at college, job role and sector for your college telephone interview.

Own transport desirable but not essential – public transport is limited/unreliable. Please ensure that you will be able to attend in a safe and timely manner.

About the employer

Welcome to The Gryphon Multi Academy Trust, which was set up as an educational charity and company limited by guarantee on 1st April 2011 by the governing body of The Arnewood School. At this time, it felt appropriate to make the school a multi academy trust with a focus on the future.

The Trust was developed by converting The Arnewood School, which is a mixed secondary school and sixth form, formally a Foundation School with Technology College status controlled by Hampshire County Council, into an 11 to 19 Academy.

On 21st December 2015 the name of the multi-academy trust was changed from The Arnewood School Multi Academy Trust to The Gryphon Multi Academy Trust. The change in name was to give the Trust a clear separate identity to enable it to look for likeminded partners that will develop within the trust’s ambitions. Following a two-year trial in-house we were successful in being able to open The Eaglewood Academy, an Alternative Provision school for 7 – 16-year olds.

We have a corporate plan which sets clear aims for the Trust and gives it a sense of direction that will be shared by all the stakeholders that are under the Gryphon’s wing.




Gore Road

New Milton

BH25 6RS

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Training provider


Applications for this apprenticeship are being processed by Bournemouth & Poole College


Carina George 01202 205461

The Infrastructure technician Level 3 Apprenticeship includes the following units:

  • Networking and architecture
  • Mobile and operating systems
  • Cloud services
  • Coding and logic
  • Business processes

Delivered one day at college and then you will be within the workplace 4 days a week

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

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