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Retail Apprentice United Carpets

Retail assistant required to operate on the shop floor

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage

    £156.00

  • Working week

    Monday - Friday 9-5

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    01 Jun 2022

  • Date posted

    07 Oct 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC091134980

  • Positions

    1 available

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases

Requirements and prospects

Desired skills

  • Good Numeracy and Literacy skills
  • Ability to multitask
  • Attention to detail
  • Strong organisational skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Personal qualities

  • Willing to learn
  • Keen and hard working
  • Exceptional time keeping
  • Confident
  • Polite
  • Friendly
  • Courteous

Desired qualifications

Minimum A-C 9-4 GCSE English and maths

Future prospects

Full-time permanent role with the company


About the employer

United Carpets and Beds is the UK's largest franchised flooring and bed retailer. Family owned and run until its public offering in 2005, United Carpets and Beds has lost none of the values that have created a reputation for bringing value for money flooring to everyone. Currently with 58 stores operating across the UK with new stores opening all the time, United Carpets and Beds status as a publicly quoted company has allowed it to grow and strengthen its customer service and support network. Exciting new product ranges encompass every type of flooring, from carpets and rugs to laminates and vinyls. With a huge selection of beds we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best deals is as strong as ever.

Employer

United Carpets

Address

63 Sherrard Street

Melton Mowbray

LE13 1XH

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Training

Training provider

THE NVQ TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by N V Q Training Centre

Contact

Gareth Milward

Teaching and learning the skills, knowledge and behaviours to be competent within Retail

Retailer Level 2

Apprenticeship standard

Retailer

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2022