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Customer Service Apprenticeship in Sales Support X D P LIMITED

The role will involve working within our busy and exciting Sales office where you will learn and utilise Sales Skills and some general customer service skills in order to contribute to the business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9-5

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    07 Oct 2020

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Effectively serve as a point of support to Sales Team members
  • Interact with customers on the phone and by email in a professional manner
  • Obtain accurate information & update internal records with information gathered
  • Use appropriate communication channels
  • Conducting scheduled outbound calls to customers
  • Helping all customers with business enquiries
  • Using our in-house system with setting up customer accounts
  • Data entry and order entry
  • Raising documents such as quotations
  • Offering other general administration support to the sales administration office
  • You will later develop skills in new account set up, telesales, basic account management, interpersonal skills & sales support generation
  • Actively and enthusiastically working towards achieving the Apprenticeship Qualification

Requirements and prospects

Desired skills

  • Ensure that business and operational controls are always adhered to
  • To deliver work Right First Time
  • Pro-actively communicate with customers and establish the appropriate level of communication
  • A strong work ethic and desire to succeed
  • Have an outwardly positive and passionate demeanour

Personal qualities

  • Minimum of Basic Level Sales Support Apprenticeship
  • Proven ability to understand and identify customer requirements
  • Works effectively under pressure with ability to prioritise workloads
  • Demonstrable ability to handle customer questions and objection handling
  • You should be able to work effectively as an individual, as well as part of the wider team
  • Self-starter who is highly organisation, with a proactive approach and ‘can do’ attitude to problem solving
  • Excellent professional communication skills (written and verbal)
  • You will have high attention to detail
  • You must possess high levels of initiative, energy and have passion and dedication for completing  tasks to the highest standards
  • A very confident telephone manner
  • A helpful and willing attitude with a determination to succeed

Future prospects

Full-time permanent role within the company.

About the employer

XDP was formed in 1995 and has since grown to be the largest privately owned parcel carrier in the UK, and has built a reputation for reliability and quality of service. With a team of over 500 and with a franchise network in excess of 60 depots nationwide, our reputation for customer-focused logistics has gone from strength to strength




Curdworth House


B76 9EE

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Training provider


Applications for this apprenticeship are being processed by N V Q Training Centre


Gareth Milward

  • Level 2 Customer service practitioner standard
  • Functional Skills in maths and English if required
  • Teaching and learning the skills, knowledge and behaviours within Customer Services

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2021