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Doctor's Receptionist Springwood Surgery

The post involves receiving patients at the front desk, dealing with patient enquires by telephone, directing patients to the service which best meets their needs and booking appointments.

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Closing date: 30 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    37 hours per week 4.5 days 8am until 5 pm 3 days and 8am – 1 pm 1day

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    05 Jan 2022

  • Date posted

    28 Aug 2020

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:    

  • Answering the telephone and dealing with enquiries in a polite and efficient Manner
  • Booking appointments from Phone/Verbal requests using clinical computer systems
  • Receiving patients at the front desk in a friendly and cheerful manner and checking them in on the computer
  • Care Navigating patients to the service which best meets their health and wellbeing needs
  • Registering new patients and supplying practice information
  • Accepting requests for prescriptions, checking that the details match the relevant patient and handling out appropriate prescriptions
  • Efficiently dealing with queries and problems from doctors, nursing staff, attached staff, ancillary staff, patients and outside agencies.  
  • Sorting incoming/outgoing posts
  • Shredding of confidential documentation

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good computer skills
  • The ability to deal with customers in a sensitive manner
  • Attention to detail
  • Confidentiality

Personal qualities

  • Must enjoy communicating with people and be polite and sensitive to practice requirements
  • Have the ability to work on own initiative and to deadlines

Desired qualifications

  • The right candidate should have GCSEs at grades 3/E or above in English and maths or equivalent

Future prospects

The Level 2 Customer Service is a great route into working for different Companies and can progress to further qualifications.

The Employer has stated that there maybe the possibility of employment at the end of a successful apprenticeship.

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills.

Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:


About the employer

NHS General Practice (GP) Surgery, providing healthcare in Guisborough.

The doctors and staff at Springwood Surgery are proud to offer the highest standard of patient-centred healthcare.



Springwood Surgery


Rectory Lane


TS14 7DJ

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Training provider


Applications for this apprenticeship are being processed by Northern Skills Group


cath byrne 07912 478912

You will be working towards an Intermediate Level 2 Apprenticeship which includes:
  • Technical Certificate
  • Functional Skills in maths, English and ICT (where required)
  • Day release class

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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