Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service (Telesales/Business Developer) HOWDEN JOINERY LIMITED

Are you friendly & engaging with attention to detail? In this role you'll learn how to build relationships with new & existing customers, use telephone sales techniques to generate business & gain new leads. You'll also provide administration support to the depot. We'll provide training in depot & through our in-house learning and development team.

Sign in to apply

Closing date: 26 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Days TBC, shifts will be either: 8:00am - 5:00pm/7:30am - 4:30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    01 Sep 2020

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Obtain key information to generate effective customer leads
  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • Monitor new accounts with a welcome call/letters and sending of marketing materials
  • Deal with enquiries from customers in a courteous, professional and knowledgeable way
  • Effectively communicating the full range of products and services offered by the company
  • Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
  • Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
  • To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
  • Participate in effective account management and accurate reporting
  • Undertake the banking and compliance related tasks when necessary
  • Participate as an effective and willing team member to achieve individual and depot targets
  • Ensure a safe and comfortable environment is maintained for customers and employees within the depot and to ensure 100% compliance with health & safety regulations and expectations

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail

Personal qualities

  • Good timekeeping
  • Willingness to learn

Desired qualifications

  • GCSE's at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential, as this will be covered in your training programme

Future prospects

  • At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management

Things to consider

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

For more information please visit: The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.




French Garden Industrial Estate


NE46 4DL

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Didac Limited


Annalise Morris 0800 773 4230

Level 2 Customer Service Practitioner Apprenticeship standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac in your depot

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.