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Apprentice Customer Service (Telesales/Business Developer) HOWDEN JOINERY LIMITED

Are you friendly & engaging with attention to detail? In this role you'll learn how to build relationships with new & existing customers, use telephone sales techniques to generate business & gain new leads. You'll also provide administration support to the depot. We'll provide training in depot & through our in-house learning and development team.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Days TBC, shifts will be either: 8:00am - 5:00pm/7:30am - 4:30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    01 Sep 2020

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Obtain key information to generate effective customer leads
  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • Monitor new accounts with a welcome call/letters and sending of marketing materials
  • Deal with enquiries from customers in a courteous, professional and knowledgeable way
  • Effectively communicating the full range of products and services offered by the company
  • Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
  • Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
  • To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
  • Participate in effective account management and accurate reporting
  • Undertake the banking and compliance related tasks when necessary
  • Participate as an effective and willing team member to achieve individual and depot targets
  • Ensure a safe and comfortable environment is maintained for customers and employees within the depot and to ensure 100% compliance with health & safety regulations and expectations

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail

Personal qualities

  • Good timekeeping
  • Willingness to learn

Desired qualifications

  • GCSE's at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential, as this will be covered in your training programme

Future prospects

  • At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management

Things to consider

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

For more information please visit: The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.




Unit 1-2

The Trowers Way Centre

Trowers Way



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Training provider


Applications for this apprenticeship are being processed by Didac Limited


Annalise Morris 0800 773 4230

Level 2 Customer Service Practitioner Apprenticeship standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac in your depot

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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