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Customer Service Advisor Apprenticeship THE C & L GROUP OF COMPANIES LTD

Great opportunity for someone with excellent Customer Service skills to join this successful and expanding organisation providing businesses with Legal Services.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £175.00 - £245.00

  • Working week

    Mon to Fri 0900 – 1730 hrs

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    11 Oct 2021

  • Date posted

    29 Jul 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001640234

  • Positions

    1 available

Corporate and Legal is Fully FCA regulated and holds ISO9001 and 27001.  Working in a fast paced environment, in our new modern offices, your main duties will include:

  • Liaising with clients via phone / email.  E.g. resolving queries regarding claims
  • Negotiating with the customer and their client – e.g. repayment plans / settlement plans
  • Ensuring there are good outcomes both for the customer and their client Updating case management systems using Lateral, our bespoke database
  • General office duties – e.g. scanning, photocopying
  • Full training will be given
  • East Sussex College are the Training Provider for this apprenticeship

Requirements and prospects

Desired skills

Ideally you will have:

  • Excellent communication skills
  • The ability to work under pressure
  • Excellent writing skills
  • Experience of using Microsoft Work, Outlook, Excel
  • The ability to work as part of a team as well as on your own initiative

Personal qualities

Ideally you will be:

  • Able to maintain confidentiality and discretion
  • Willing to learn
  • Interested in financial services
  • Confident

Desired qualifications

GCSE English & maths grade C/4 or above (or equivalent qualifications) desirable

Future prospects

Potential permanent full-time employment and further training through the Credit Services Association on successful completion of the apprenticeship

Things to consider

Due to the sensitive nature of our work, you will be expected to sign a Non-Disclosure Agreement


About the employer

We provide claims support and recovery solutions for businesses

Employer

THE C & L GROUP OF COMPANIES LTD

Address

Pacific House

1

Eastbourne

BN23 6FA

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Training

Training provider

EAST SUSSEX COLLEGE GROUP

Applications for this apprenticeship are being processed by Sussex Coast College Hastings

Contact

Gill Ramsay 07848 439561 gramsay@sussexcoast.ac.uk

  • Level 2 Customer service practitioner
  • East Sussex College will provide the apprenticeship standard which will include Diploma and Functional Skills if required
  • East Sussex College will ensure Health & Safety, and Equality & Diversity.
  • State any other training you as an employer would be providing.
  • Negotiating Skills

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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