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Customer Service Apprentice BRIDAL RELOVED LTD

Working within a small team within the shop of Bridal Beloved, the customer service apprentice will learn all aspects of meeting and greeting and ensuring that each bride feels special as they choose their gown. They will advise and provide outstanding customer service to each customer.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £159.10

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Tuesday to Saturday with Sunday and Monday as days off. Shifts TBC.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2021

  • Date posted

    15 Jul 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001637270

  • Positions

    1 available

Working within the team of Bridal Reloved based in Poundbury, the customer service apprentice will have full induction on how and what is expected of them during their apprenticeship.

They will be the first point of contact for any bride to be looking for that specail dress.

The role will include:

  • Meeting and greeting and ensuring the bride feels special
  • Taking measurements
  • Advising and offering suggestions
  • Taking bookings via the website and over the phone
  • Engaging with new customers via social media
  • Ensuring the website is up to date with new ranges
  • Product knowledge and understanding designers
  • Communicating with wedding planners and photographers
  • Looking after the bride from her first visit to the last
  • Providing outstanding service

This is a great opportunity for an apprentice to get a real understanding of all areas of customer service from face to face to over the phone and be a part of the brides special day.


Requirements and prospects

Desired skills

  • Be able to provide outstanding customer service and have experience within a face to face customer service environment
  • Be approachable
  • Have an eye for detail
  • Enale to communicate at all levels in all ways
  • Smart appearance

Personal qualities

  • Have an interest in the wedding industry
  • Enjoy working in a fast pace environment
  • Able to communicate with all types of people
  • Have a happy outlook and enjoy making other people feel special

Desired qualifications

GCSE maths and English C/4 or above or equivalent

Future prospects

Prospect of progression to a higher level apprenticeship qualification and to progress within the business. Prospect of a permanent position for the right candidate on completion of the Apprenticeship

Things to consider

From 1st April 2020, the National Minimum Wage (NMW) rate for apprentices is £4.15 per hour. This rises annually as set by government. This applies to 16-18 year old apprentices and those aged over 19 in the first year of an Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Working Week: Dates and times to be confirmed at interview. 

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applicants have been received.

NOTE: If your application is successful, you must attend an initial interview with Weymouth College before your details are put forward to this employer. This will be arranged by an invitation from Weymouth College. This is not an interview for the job.


About the employer

Bridal Reloved is one of the UK’s largest bridal chains and the worlds only chain of pre owned wedding dress boutiques. We sell high end pre-owned wedding dresses through out our award winning, friendly and welcoming boutiques. Wedding dresses are either brand new, ex-sample or worn once and cleaned. We also sell veils, tiaras and other accessories. We also sell bridesmaid dresses in some of our stores and are stockists of Richards Designs.

Bridal Reloved helps couples spend less on their wedding without compromising on design, style and class, which is why we only sell top designers. We currently have dresses by Jenny Packham, Maggie Sottero, Ian Stuart, Justin Alexander and Claire Pettibone to name just a few. Our turn over is very fast and we have new dresses in every week.

Employer

BRIDAL RELOVED LTD

Address

14

Challacombe Square

Dorchester

DT1 3SX

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Training

Training provider

WEYMOUTH COLLEGE

Applications for this apprenticeship are being processed by Weymouth College

Contact

Sarah Barnett 01305208709 apprenticeships@weymouth.ac.uk

Customer service practitioner standard:

Training, support and mentoring will all be provided by the team at Bridal Reloved with the support and coaching from the apprenticeship training coordinator from Weymouth college and tutor when the apprentice attends college once a week.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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