Apprentice Domiciliary Support Worker Community Voice - Oxford

Do you enjoy helping people and making a positive impact on people’s lives? Then this care role with Community Voice may be the role for you!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hours Shifts TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    05 Dec 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    6 available

Key Duties

  • To conform to all Policies and Procedures laid down by the Company in respect of carrying out these Care Duties and in other administrative aspects of the business, as relevant.
  • To participate as directed by your line manager in Induction Training and regular In-service training programmes to comply with CQC standards.
  • To perform work under the supervision of your line manager.
  • To undertake duties as identified in the service user care plan.
  • To assist the Client to remain safe and secure at home.
  • To help the Client to look after their own health and wellbeing.
  • To participate in reviews of clients’ Care Plans as required.
  • To appropriately record and report any changes in circumstances in the Client’s social or health condition to your line manager.
  • To comply with all risk assessments and to be responsible for notifying your line manager of any changes you think may be necessary.
  • To notify the office daily of any changes made to the programme of work or any aspect of client care which warrants investigation or urgent action.
  • To maintain accurate concise and timely records of client care, time sheets and mileage sheets.
  • To participate in Staff and Team Meetings.
  • To participate in a weekly rota. This will include working weekends and some Bank Holidays.
  • To be accountable for your work practice and take responsibility for maintaining and improving your knowledge and skills.
  • To be aware of the tasks and activities which must not be undertaken as part of care duties and ensure compliance.
  • To respect the rights of Clients, and strive to establish and maintain their trust and confidence, and that of their families and personal carers.
  • To undertake any other reasonable duties as required by the Company.
  • You must hold a full UK driving licence as you will be required to go between residents houses. 

Main Tasks:

Personal Care

  • Dressing and undressing/preparing the client for Day Care or trips out.
  • Washing/bathing/showering/shaving/grooming/cleaning teeth.
  • Hair care (washing/brushing).
  • Nail care (fingernails only).
  • Toileting and all aspects of personal hygiene.
  • Continence management.
  • Care of pressure sores (under appropriate nursing supervision). 
  • Getting in and out of bed.
  • Assisting with the use of Aids to Daily Living/Rehabilitation Aids, as required.
  • Helping with rehabilitation programmes, as prescribed by Healthcare professionals.
  • Day/evening/night sitting services, as required.


  • Prompting/assisting the client to take prescribed medication. 

Dietary Care

  • Preparation of snacks and meals according to the client's likes/dislikes.
  • Assisting with feeding, as required.

Domestic/Household Services

  • General cleaning duties, to include cleaning/dusting/vacuuming/polishing. 
  • Bed-making.
  • Clearing refuse and rubbish.
  • Laundering/Hand-washing/Ironing/Light needlework, as required. 
  • Fuel Management.
  • Shopping, and the preparation of shopping lists and assistance with budgeting.
  • Light gardening tasks (subject to previous agreement at the Care Plan stage).

Personal services

  • Assistance with personal Finances, to include paying bills, collecting pensions.
  • Personal Planning (birthdays/anniversaries etc)
  • Democratic rights (voting cards etc)

Health and Safety Responsibilities
All employees will ensure that they;

  • Take care of their own safety and that of others.
  • Maintain surveillance of your own health and report any concerns in accordance with procedure.
  • Ensure that products, plant, equipment, vehicles and buildings are not damaged.
  • Comply with health and safety procedures and instructions.
  • Will not neglect, misuse, damage anything provided in the interest of health and safety.
  • Assist by reporting to their Line Manager any hazard, accident, damage or defect in order that remedial action may be undertaken.
  • Undergo any training or instruction to enable them to work competently and safely.

Key Working Relationships


  • Members of the public; service users; families of service users


  • Colleagues, Management, CEO and any other employees across the Company.

Disclosure and Barring Service
In order to protect vulnerable or elderly customers, it is necessary for the job applicant to apply for an Enhanced Disclosure from the Disclosure and Barring Service. The disclosure will determine whether or not an individual is permitted to undertake this role. 

Equal Opportunities Policy
Community Voice wholeheartedly supports the principle of equal opportunities in employment and our service provision. We aim to encourage, value and manage diversity and we recognise that talent and potential are distributed across the population. Not only are there moral and social reasons for promoting equality of opportunity, it is in the best interest of this organisation to recruit and develop the best people for our jobs from as wide and diverse a pool of talent as possible and that our service provision reflects this.

This job description is intended as a general guide to the duties of the post and is not exhaustive. It may therefore be altered from time to time to reflect the changing needs of the company, in consultation with the post-holder.

Shift Pattern – 4 on, 4 off 
4 on 4 off shift pattern which can change subject to operational needs.
Rota over 7 days a week     
Hours worked to operational need usually between hours of 7am and 11-00pm
Could involve split shifts
Travel time between clients paid

In accordance with the Care Standards Act 2000, it is not permissible for Colleagues under the age of 18 years to provide personal care to Residents. Applicants must be 18+

Requirements and prospects

Desired skills

  • Ability to communicate information in a clear and logical manner (oral and written) to a wide variety of people
  • Ability to clearly interpret oral or written information, instructions and procedures
  • Ability to work on own initiative, with common sense and to cope calmly with unexpected situations
  • A desire to learn new skills
  • To know when to act on own and when to get advice from supervisors and others
  • To know their responsibilities regarding Health & Safety
  • Willing to deal with sensitive personal care issues.

Personal qualities

  • Awareness of food hygiene/ medication principles or willingness to undergo appropriate training
  • Available to work the set rota and have a flexible attitude to short notice changes in work patterns
  • A positive attitude to change
  • Willingness to work as part of a team to ensure colleague support and continuity of care for the Client
  • An understanding of and commitment to equal opportunity issues both within the workplace and the community in general

Qualifications required

No Qualifications required but must be Numerate and Literate.

Future prospects

On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Community Voice Careline Response Ltd is a not for profit family organisation who currently provide services to over 30,000 people nationwide. Our objective is to be of benefit to the community and in particular to provide assistance and support to older, disabled or vulnerable people requiring assistance and support to remain safely in their own home. We help people to maintain their independence by providing telecare alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. Our vision is to be a professional dependable organisation; sensitive to the needs of the clients and employees, recognised in the field as providing quality services in the United Kingdom through our valued, competent and dedicated workforce that constantly strive to promote independence, wellbeing and choice.


Community Voice - Oxford


6 Elm Place

Old Witney Road



OX29 4BD

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Training provider

  • Level 2 Certificate in Health and Social Care 
  • Functional Skills in English and Maths 
  • Employee Rights and Responsibilities Workbook (ERR)
  • Personal learning and thinking skills

Apprenticeship framework

Health and Social Care

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2017