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Apprentice in Customer Service Dolphin Com Limited

The Customer Service Apprentice will work in a friendly office environment, intercepting calls on behalf of local businesses. Will be required to carry general office duties and supporting the needs of the business. This is an ideal opportunity for any individual starting out in employment, wanting to gain experience of an office environment.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage

    £177.97

  • Working week

    Monday to Friday (possible weekend shifts depending on age and loan working restrictions)

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    20 Jun 2022

  • Date posted

    11 Nov 2019

  • Apprenticeship level

    Intermediate

  • Reference number

    VAC001594869

  • Positions

    2 available

As a leading telephone and call answering service provider the successful applicant will be required to undertake the following duties:

  • Manage / Intercept incoming calls for Business Partners, working to set scripts
  • Communicate via email, telephone, text
  • Liaise with external customers offering improved product service
  • General office duties
  • Full training / support will be given

Requirements and prospects

Desired skills

  • Excellent Communication Skills
  • Good telephone manner
  • Customer focused

Personal qualities

  • Enthusiastic
  • Self-motivated a wiliness to work hard and succeed

Desired qualifications

  • English GCSE Grade C / Functional Skill Level 2 would be preferred but not a requirement
  • Computer literate is essential
  • Qualifications not essential as training will be given

Future prospects

  • To gain a full knowledge and understanding of all areas within the organisation
  • Having the opportunity to achieve further related qualifications within the sector area

Things to consider

Are you aware of the public transport routes?


About the employer

Dolphin Com Ltd is a family run telecoms business established in 1999, and is a leading service provider, the first in the UK, to offer discounted 0800 phone calls to local and national businesses.

They now provide 0800/0300 geographic phone numbers and call management solutions to over 5000 clients.

Employer

Dolphin Com Limited

Address

3 Solway Court

Electra Way

Crewe

CW1 6LD

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Applications for this apprenticeship are being processed by Cheshire College South and West

Contact

Sean Simpson 01270654654

Apprenticeship programme is supported in the workplace by a fully qualified assessor. On-going in house training / support will also be provided.

  • Customer Service Level 2
  • Functional skills if required

Apprenticeship framework

Unknown Framework


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