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Ford Customer Service Advisor Apprenticeship Furrows Ltd

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 31 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday, 9am – 5pm (40 Hours). May include Saturdays.

    Total hours per week: 40.00

  • Expected duration

    2 years

  • Possible start date

    01 Nov 2022

  • Date posted

    17 Jul 2019

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001558496

  • Positions

    1 available

Vacancy Description

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

  • Full training will be provided, no skills required.

Personal qualities

  • A keen interest in the car industry with good communication skills both verbal and written.
  • The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.

Desired qualifications

  • Minimum of 3 GCSE’s or equivalent (A-C in English and Maths required).

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


About the employer

Ford is the largest Ford dealer group in the UK and 100% owned by Ford Motor Company. We supply over 85,000 new and used vehicles per year through our dealer network and offer competitive quotes for cars and commercial vehicles on contract hire, finance and outright purchase.

Employer

Furrows Ltd

Address

Harlescott Lane

Shrewsbury

SY1 3EQ

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Leanne Sanneh 01923 216165 leanne.sanneh@skillnet.org.uk

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised framework qualification
  • Functional Skills (ICT, English and maths)
  • VRQ Level 2 and/or Level 3
  • Vocational related qualification (technical certificate)
  • Ford Masters Level 1 module (excludes Service Champions)

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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