Software and IT Support Apprentice CORTEX LIMITED

This is a great opportunity for an apprentice to develop their skills and career by becoming part of a dynamic and exciting software support team. The role will primarily be focused around assisting two main areas, these are cortex support and internal IT.

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Closing date: 31 Jul 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9:00-5:00 40 hours pw

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Aug 2017

  • Date posted

    31 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

The apprentice’s responsibilities will include but not be limited to:

  • Helpdesk & software support
  • Learning how to follow incident management procedures
  • Learning and understanding about the company
  • Fixes, testing and deployment
  • Checking the systems health to prevent incidents
  • Analysing health reports and resolving any problems detected if possible
  • Help with building the knowledge support database
  • Logging all incoming incidents accurately and ensure sufficient information is recorded
  • General help desk activities
  • IT internal support: network, servers and workstations
  • IT Administration: backups, inventory, networking (DHCP, DNS, Internet, AD)

Requirements and prospects

Desired skills

  • Team working skills
  • Excellent problem solving skills
  • Good understanding of IT and software support

Personal qualities

  • Highly motivated
  • Eager to learn
  • Capacity to work under pressure
  • Attention to detail
  • Organised
  • Methodical

Qualifications required

Ideally a minimum 4 GCSEs C and above including Maths, English and ICT (or equivalents)

Future prospects

For the right candidate there will be the opportunity to join our development team on a permanent basis.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Cortex brings over three decades of industrial automation technology to create IT autonomous operations using intelligent orchestration. Cortex is built around your current environment enabling you to progressively facilitate rapid change without the transformational shocks normally associated with disruptive technologies.
Fast ROI
Cortex radically reduces costs with 6x faster deployment utilising 4x less people. Cortex supports progressively smarter intelligent systems to allow skilled staff to be re-deployed and apply their skills to drive performance, innovation and change. Cortex reduces the human errors that increase cost or reduced revenue leading to a rapid return on investment. Within a major telecoms company, Cortex radically reduce headcount in BAU by 96%.




Ogle Road


SO14 7FB

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Southampton for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English, Maths, ICT (if applicable)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 31 Jul 2017