Ford Customer Service Advisor Apprenticeship English Ford Poole

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am – 5pm (40 Hours)

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    30 Sep 2017

  • Date posted

    17 Oct 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001125765

  • Positions

    1 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

Full training will be provided, no skills required

Personal qualities

A keen interest in the car industry with good communication skills both verbal and written. The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.

Qualifications required

Minimum of 3 GCSEs or equivalent (A-C in English and Maths required).

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

About the employer

Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish.

Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.

Training provider

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

 

Industry recognised framework qualification.

Functional Skills (ICT, English and Maths)

VRQ Level 2 and/or Level 3

Vocational related qualification (technical certificate)

Ford Masters Level 1 module (excludes Service Champions)

Apprenticeship framework

Customer Service

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Kurt McKenna 01923 216 165 Kurt.McKenna@Skillnet.org.uk


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Closing date: 29 Sep 2017