Ford Customer Service Advisor Apprenticeship English Ford Poole
Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.
Closing date: 29 Sep 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 40.00
Possible start date
30 Sep 2017
17 Oct 2016
Intermediate Level Apprenticeship
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
Requirements and prospects
Full training will be provided, no skills required
A keen interest in the car industry with good communication skills both verbal and written. The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.
Minimum of 3 GCSEs or equivalent (A-C in English and Maths required).
About the employer
Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:
Industry recognised framework qualification.
Functional Skills (ICT, English and Maths)
VRQ Level 2 and/or Level 3
Vocational related qualification (technical certificate)
Ford Masters Level 1 module (excludes Service Champions)
Applications for this apprenticeship are being processed by Skillnet
Kurt McKenna 01923 216 165 Kurt.McKenna@Skillnet.org.uk
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Closing date: 29 Sep 2017