Customer Service Apprenticeship Legal Insurance Management Limited

Excellent opportunity working for an established legal insurance company, based in the West Midlands. You will be working in a busy office environment dealing with all aspects of business administration, customer service, invoices and drafting of documents.

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Closing date: 24 Aug 2017

Apprenticeship summary

  • Weekly wage

    £141.75 - £246.75

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Monday – Friday 8.45am – 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Sep 2017

  • Date posted

    10 Oct 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

An excellent opportunity has arisen for an Apprentice to work for a legal insurance company, based in the West Midlands. Working within a busy office environment, training will cover all aspects of administration, customer service and invoices in line with the company’s procedures.

The Apprentice will play an important team role in the day-to-day planning, organisati1on and smooth running of the department, to ensure all financial and business objectives are met.

Duties to include:

  • Take ownership for legal expenses insurance claims referred to you and handle these in accordance with the defined processes, service levels and your authority level. Refer any claim above your authority level to an appropriate Manager.
  • Responsibility for corresponding with customers, assessing claims, claim decisions and management of claims within your authority level. Including accepting, declining or repudiating claims in line with the policy wording, appointing an appropriate representative, authorising and managing costs and maintain an accurate reserve.
  • Handle and proactively seek to resolve all enquiries from customers and business partners within the defined service levels.
  • Respond professionally, appropriately and accurately to all verbal and written communication and ensure that the customer’s experiences a delightful service.
  • Plan and manage own work load in line with business expectations. Actively undertake personal development to ensure knowledge is up to date and share knowledge within the team. 
  • Accurately identify and log complaints. Investigate and respond to complaints, verbally or in writing, as required in accordance with LIM’s service levels, your authority level and FCA timescales.

Requirements and prospects

Desired skills

Candidates must be well organised with good communication skills.  An excellent telephone manner is required as well as the ability to work on their own initiative.  Candidates must be computer literate and have experience of using Microsoft Packages including Word and Excel.  The successful candidate will be a team player who is able to work well under pressure. Candidate must be articulate with good interpersonal skills.

Personal qualities

Candidates must be hardworking, reliable and willing to complete any tasks associated with their job role.

Qualifications required

A*-C in Maths and English or equivalent qualifications

Future prospects

To be decided upon completion of training

About the employer

Legal Insurance Management (LIM) is a leading, ISO 9001-certified specialist in the Legal Expenses Insurance market. We have built a reputation for providing innovative bespoke protection and peace of mind for our diverse range of clients, supported by an uncompromising approach to customer service. It is through striving to bring quality and integrity to the marketplace that LIM has become a leading provider of Legal Protection Insurance to law enforcement agencies in the UK.


Legal Insurance Management Limited


The Waterfront

Level Street

Brierley Hill


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Training provider

NVQ Level 2 in Customer service, Functional Skills

Apprenticeship framework

Customer Service

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People


Millie Slater 01922651100

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Closing date: 24 Aug 2017