Apprentice Customer Assistant MAZMEDNORTH LIMITED

Would you like to learn how to provide excellent customer service, while working in a customer facing environment in a small and friendly village pharmacy? If so then why not apply for this opportunity to join us and provide an excellent service to the community.

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Closing date: 04 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday (with occasion Saturday working)

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    20 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will receive training in how to assist with:

  • meeting, greeting and assisting customers to the required standard
  • providing excellent customer service to our customers
  • serving customers
  • processing payments and all associated cash handling duties
  • interacting with customers face to face, on the telephone and online
  • dealing with online orders and maintaining systems
  • local delivery of prescriptions on foot within the village
  • keeping up to date with knowledge of our stock, ordering and control of stock
  • undertaking any general housekeeping duties as necessary.

The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

The Level 2 Customer Service Practitioner Apprenticeship Standard training programme is primarily delivered in the workplace unless, should you not possess suitable concession qualifications, you are required to attend college to undertake Functional Skills Qualifications.

Requirements and prospects

Desired skills

You will have the following:

  • Strong Literacy, Numeracy and IT skills
  • Excellent people skills with a good telephone manner
  • Good listening skills and desire to help others
  • Good organisational skills with attention to detail
  • Professional approach to work
  • Ability to follow guidance and instructions
  • Ability to work under pressure and prioritise work
  • Ability to use own initiative
  • A strong work ethic and ability to work as part of a team

Personal qualities

You will need to be:

  • Outgoing in personality and have common sense
  • Able to deliver consistently high levels of customer service
  • Well-presented, professional and polite
  • Friendly, enthusiastic and helpful in manner
  • Flexible, punctual and reliable
  • Enthusiastic and motivated
  • Adaptable to change
  • Honest and trustworthy

Qualifications required

A minimum of 4 GCSE’s at grade D or above (or the equivalent) to include English and Maths. 

As part of the pre-employment check process, proof of qualifications will be required.

Future prospects

It is intended that - providing you successfully complete your apprenticeship - you will become a permanent member of staff.

Things to consider

There will be a requirement to work Saturdays on occasion. You will need to be physically fit and able to spend long periods of time on your feet. BEFORE APPLYING FOR THIS POSITION PLEASE ENSURE THAT YOU RECORD FULL DETAILS OF ALL QUALIFICATIONS YOU CURRENTLY HOLD, IN THE AREA PROVIDED, AS THE FIRST STAGE OF THE PROCESS WILL BE TO ENSURE THE MINIMUM QUALIFICATION CRITERIA IS MET. Applications direct to the employer will not be considered – please apply using the on-line matching system. There are eligibility criteria for government funded apprenticeship schemes that apply and therefore applicants must be aged 16 or above, have been resident in the UK/EU for the last 3 years, must not possess a Degree, Level 4 qualification (in a similar discipline) or above or already be in any form of formal government-funded education. On the 1st October 2010 a National Minimum Wage (NMW) for apprentices was introduced for young people aged 16-18 and those aged 19 and over in the first year of their Apprenticeship. The NMW is currently £3.50 per hour and applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age. Applications will be assessed and interviewed as soon as they are received, which may result in the vacancy closing before the advertised closing date, please apply as soon as possible to avoid disappointment.

About the employer

A small pharmacy in the village of Hoveton, which provides pharmacy and delivery service to the local community.




Reads Pharmacy

Station Road

Hoveton, Norwich

NR12 8UR

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Training provider

  • Level 2 Customer Service Practitioner Apprenticeship Standard;
  • City & Guilds Level 2 Functional Skills qualifications in English and Maths
  • College Certificates in Equality and Diversity and Health and Safety.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

East Coast College

Applications for this apprenticeship are being processed by East Coast College


s 01493 419891

Before you apply

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Closing date: 04 Nov 2017