Apprentice Community Banker - Corby Barclays Bank plc

Take ownership of the customer experience by providing excellent service and deepen customer relationships to help grow the business and strengthen the Barclays brand in the community.

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Closing date: 26 Oct 2017

Apprenticeship summary

  • Annual wage

    £15,500.00

  • Working week

    Monday - Saturday / Working Patterns to be arranged

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    26 Nov 2017

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001320831

  • Positions

    1 available

At Barclays we know how frustrating it can be when you are looking for work but do not have the required experience. Here at Barclays, we recognise there are many talented individuals that are looking for their first step into a great career.

 As a Barclays Apprentice, you will benefit from invaluable work experience, a competitive salary and also on-the-job professional training towards a vocational qualification. At the same time you can look forward to the natural rewards that come from making a real difference to our customers’ lives too.

We want you to Deliver exceptional operational performance in your branch and support colleagues to deliver on their operational responsibilities. Work collaboratively with other Barclays colleagues to deliver on our vision to be go-to and live our purpose and values.

This role benefits the customer, colleagues, community and company by.

Customer:

  • Making the customers lives much easier by building relationships, understanding and meeting their needs and ambitions

Colleague:

  • Working collaboratively with colleagues across Barclays, undertaking the training necessary to be the best I can be. Developing knowledge and skills to be recognised as a role model

Community:

  • An active support of, and contributor to, the local community, ensuring Barclays maintains and strengthens its reputation as a responsible and caring organisation

Company:

  • Providing excellent customer service to help grow our business in the local community. Empowering colleague to make Barclays the 'Go To' Bank

Key Accountabilities to the role are to:

  • Delight the customer by offering a professional, caring, consistent and outstanding level of customer service
  • Build trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers
  • Strive to exceed customer expectations and be empowered to deal with customer requests at first point of contact, only handing off where this adds value in the opinion of the customers
  • Create exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively
  • Know where to go to get support if they cannot be resolved immediately
  • Demonstrate a strong level of competence in our digital products, enabling you to proactively educated your customers to have confidence in consistently using alternative channels of their choice, at times to suit them
  • Emotionally connect with customers and work with colleagues in a collaborative way to deliver a consistently exceptional and 'seamless' customer experience
  • Treat your colleague with respect, act with honesty, integrity and work together to maintain branch operational compliance with all relevant policy and mitigation of operational risk
  • Be proactive, visible and engaging, provide effective banking hall co-ordination and assist customers with their essential everyday needs, providing every day banking solutions where appropriate
  • Undertake and support colleague with till management and till balancing, and take responsibility for cash management and controls
  • Complete all back office and administration activities such as updating customer records and building customer contact information
  • Take and active interest in the local community. Get involved in activities that support Barclays contribution to the wider community's needs. Ensure that all activities and duties are carried out in full compliance with regulatory requirement, Barclays operational risk framework and internal Barclays policies and standards
  • Take ownership of your own development and training, maintaining and effective development plan that supports continuous development in the role
  • Be confident in using technology and keep knowledge up to date on products and services across all channels. Complete all appropriate mandatory and regulatory training

Requirements and prospects

Desired skills

  • Have a genuine interest in the customer and customer service
  • Have the right attitude, personality, potential and skills to provide excellent customer service
  • Have the ability to work towards personal objectives
  • Motivated to want to succeed and build a career in banking

Personal qualities

  • Willingness to learn/develop
  • Passion/enthusiasm
  • Team player
  • Approachable
  • Flexible
  • Open to working with all levels of the business

Qualifications required

Maths and English GCSE grades C and above or equivalent is desirable but not essential.

Future prospects

The potential career steps from this role include: • Community banker - moment banking • Personal Banker (Skybranch) • Community Banker - Operational Banking

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

Barclays is one of the most recognisable brands on the high street, and over recent years they have made a significant commitment to the promotion of skills and careers of people. Since April 2012, Barclays have welcomed apprentices in all areas of the bank, from the branch on your local high street, to contact centres, and even some in their head office in Canary Wharf.

Employer

Barclays Bank plc

Address

1A Queens Square

Corby

NN17 1NX

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Training provider

  • Financial Service Customer  Advisor
  • RBCB Retail Banking Conduct of Business
  • Functional Skills in Maths and English, if required

Apprenticeship standard

Financial Services > Financial Services Customer Adviser

Training provider

CAPITA PLC

Applications for this apprenticeship are being processed by Capita Talent Partnerships


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Closing date: 26 Oct 2017