Customer Service Assistant/Receptionist AVA GOLD LTD

To assist within a busy nail salon in the day to day running. Taking customer appointments, meeting and greeting customers and identifying their expectations and needs.

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Closing date: 11 Nov 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 Hour Week 6 Hours per Day Monday to Saturday

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    12 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001320715

  • Positions

    1 available

A receptionist is the face of a salon....

Along with representing the salon's name, a salon receptionist's duties will include and are not limited to:

  • Answering phones, booking appointments for clients and calling clients to confirm appointments. Performing transactions for client services
  • Greeting customers as they arrive at the salon and making sure they feel they feel comfortable if waiting for an appointment, deal with their enquiries and book salon appointments
  • Getting refreshments for customers as they wait for their appointment
  • Provide customers with the information regarding salon services
  • Answer any service related questions
  • Answer telephone calls and provide information to callers
  • Schedule appointments
  • Manage appointment cancellation and shifting duties
  • Collect cash in exchange of services rendered and tender change to customers
  • Ask customers for feedback on salon’s services and provide assistance with problems or complaints
  • Endorse retail products that the salon is selling by providing information of benefits
  • Ensure cleanliness, neatness and sanitization of salon and equipment
  • Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner

Requirements and prospects

Desired skills

  • Good communication skills
  • Good interpersonal skills
  • Willing to work hard and extra hours if required
  • Good spoken English

Personal qualities

Be friendly and outgoing and have a flair for beauty and current trends

Qualifications required

GCSE or equivalent grades in Maths and English at Grade C or above is preferred but not essential.

Future prospects

You will also have the opportunity to receive training within the nail technician industry.

About the employer

We believe that you can enjoy getting your nails with a nice surrounding, an environment a bit more chic than your average and yet still great value for money. The difference with Ava Gold is that we’re different from any other high street nail shop. We offer something more than just great beverages when you arrive, we offer you comfort and consideration. Something that’s not measured but felt during your treatment and when you leave. Of course you’ll have fabulous nails on your hands or feet by the end of it all. But this is our philosophy of a business you’ll love to come back to with your friends and loved ones.

Employer

AVA GOLD LTD

Address

113

Queensway

Orpington

BR5 1DG

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Training provider

Full training will be provided by Ava Gold Salon who will work alongside the training provider in the delivery of both on the job and off the job training.

  • Telephone answering skills
  • Making appointments
  • Products and features
  • Making telephone calls

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

DAVIDSON TRAINING UK LIMITED

Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd

Contact

Sarah Collins 01375 480088 sarahcollins@davidsontraining.com


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Closing date: 11 Nov 2017