Apprentice Animal Care Assistant Tattershall Park Ltd
We are looking for an apprentice assistant to join our animal welfare team.
Closing date: 29 Oct 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 30.00
Possible start date
03 Nov 2017
10 Oct 2017
Intermediate Level Apprenticeship
- To ensure our animals have sufficient food and water.
- To ensure equipment in the pens/enclosures is kept clean e.g. washing out drinkers, food buckets / bowls.
- To clean out animals enclosures and pens removing dirty bedding / faeces.
- To report / escalate any incidences where an animal appears to be in poor health.
- To demonstrate the highest levels of customer service and to work in the shop taking payments for gifts /pocket money items, collecting entrance fees, selling animal feed etc.
- To promote the cafe; and any special offers to all guests.
- To actively seek feedback from our guests and make suggestions for improvements to the business to make it the best it can be, and to ensure the swift resolution escalation of any customer grumbles or complaints.
- To actively promote sales of animal feed and annual/weekly passes.
- To lead animal handling sessions and interact with our visitors e.g. egg collection, meet a reptile, groom a horse etc.
- To look out for and escalate requirement for farrier/worming/vet etc.
- Ensuring the Farm Park remains safe and welcoming at all times by e.g. sweeping paths, cleaning windows, de-cobwebbing, changing bins, vacuuming, mopping, weeding, pulling nettles, removing low / fallen branches.
- Other tasks from time to time e.g. bagging up logs, handing out flyers etc.
Requirements and prospects
The person will be chosen for their:
- Love of customers – without customers our business fails, so they must have a strong desire to exceed customers’ expectations each and every day, and take the meaning of customer service to a new level. To understand the importance of repeat visitors and excellent customer feedback (online e.g. Trip Advisor and Facebook).
- Love of animals – it is important that our animals are cared for and handled appropriately at all times.
- Sales / customer drive – to ensure that they are focused on the importance of a strong local reputation, a loyal customer base and cross sell and up sell activities.
- Team ethics – to ensure they can work well on their own and as part of a team, working on own initiative and always being busy, there is always something that needs doing.
- Attention to detail – to ensure accuracy of information recorded into the daily sheet etc and that all areas open to visitors are clean and welcoming at all times.
- Flexibility – we are a small family run business and members of our team may at times be required to help outside their usual role.
- There are no formal entry qualifications for this course, however a Level 1 Animal Care qualification, along with English and Maths or experience working with animals would be an advantage.
Things to consider
About the employer
Tattershall Park Ltd
This Apprenticeship is for those who have an interest in working in the assistance of caring for small animals. The Apprenticeship framework consists of several elements which have been identified by employers as the skills you need if you want to find work in the animal care industry.
These elements are: Vocational Element (knowledge) - most Apprenticeship frameworks include off-the-job study for a technical certificate which is usually done at College
- Vocational Element (competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.
- On some frameworks, the knowledge and competence elements are combined into one qualification.
- Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
- English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
- ICT - Level 1 or Level 2 is a requirement of some Apprenticeships unless an equivalent qualification has already been achieved.
- ERR - Employee Rights and Responsibilities, which includes health and safety, equality and diversity as well as employment legislation.
- PLTS - Personal Learning and Thinking Skills, which includes team working, creative thinking and reflective learning.
- The Qualification you will study within your Apprenticeship framework is Work-based Animal Care Diploma Level 2.
Applications for this apprenticeship are being processed by Boston College
Sally Tebbs 01205 365701 email@example.com
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Closing date: 29 Oct 2017