Apprentice Customer Service Advisor Waltham Forest Pool & Track

Are you looking to start a career in the leisure industry? Are you interested in working in a customer focused role? The Waltham Forest Feel Good Centre, part of GLL are offering a Customer Service Apprenticeship and are looking for enthusiastic individuals to join our team at one of our Leisure Centre

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage

    £14,976.00 - £18,782.00

  • Working week

    The role will include shift working covering early starts, evenings and weekend working.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

At GLL we are looking for a Front of House Apprentice to work towards your Customer Service NVQ Level 2. You will be part of the front of house team in a busy leisure centre providing high quality customer service to our members.

Your job role will include:

  • Greet and serve customers with the highest level of customer service
  • Deal efficiently with phone and email enquiries
  • Train and use various computer software systems
  • Advise customers and handle a wide range of enquiries on a variety of products
  • Handle money and train on how to take card payments
  • Membership Sales including taking potential members on tours around the centre to show them what facilities we offer and offer a price presentation
  • Attend outreach events to promote the centre
  • Cold calling as part of the membership sales process
  • Undertake other duties as directed.

The programme is 12 months in duration and you will work towards a Customer Service NVQ Level 2 and training will be delivered in the form of work based learning. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

If you are keen to learn and an enthusiastic team player you could find yourself enjoying the following benefits:

  • Good personal development opportunities available
  • Friendly and supportive work environment
  • Competitive salary
  • Discounted Membership 
  • Ride to Work Scheme
  • Pension scheme 
  • Career development opportunities
  • Extensive training prospects

Requirements and prospects

Desired skills

The ability to deal with customers and their queries’ and concerns with tact and sensitivity as well as the ability to promote, market & sell the service and centre.

  • The ability to work as part of a team and deliver high quality service with minimal supervision in potentially pressurised situations.
  • The ability to control a group of pupils within coaching sessions.
  • Good written and verbal communication skills and IT literate.

Personal qualities

Friendly outgoing personality with a “can-do” attitude

Qualifications required

No qualifications required

Future prospects

Opportunity to progress with your career and qualifications with GLL. We offer careers for everyone across England, Wales and Northern Ireland. Whether your ambitions lie in leisure, sport, libraries, events & catering, culture, health & beauty, corporate support or working with children, you’ll be able to find your perfect job at GLL. We offer unrivalled and award-winning industry training and development. What's more, at GLL we have a range of benefits including pension schemes, discounted leisure centre and gym memberships, childcare vouchers and a ride to work scheme to name a few. We work hard, but we believe in work-life balance and offer a great social scene too.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

GLL is one of the UK’s largest leisure providers. You may have heard of us from our ‘Better’ branded gyms, leisure centres and libraries. We operate over 300 different sport, leisure and cultural facilities right across the country, so there’s bound to be something near you. We partner with local councils and we’re also a charitable Social Enterprise: that means that everything we do is for the benefit of the communities that we work within. It includes everything from making leisure and cultural spaces accessible and affordable, to getting people from all walks of life fit, healthy and active and providing career and training opportunities to local people too. We’re proud of the great work we do and have won lots of awards for our training programmes that get people into long-term careers with us. The apprenticeship programme is delivered by our very own GLL College. For over 20 years, GLL College has been a pioneering source for training and staffing. We specialise in providing the skills and qualifications to keep you one step ahead in today’s cutting-edge sports and leisure industries.


Waltham Forest Pool & Track



Chingford Road


E17 5AA

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Training provider

  • NVQ level 2 Customer Service  
  • Award in Employment Awareness
  • Functional skills in Maths, English

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by GREENWICH LEISURE LTD


GLL Apprenticeships Apprenticeships@GLL.ORG

Employer's Application Instructions

If you have any problems submitting your application please contact us at

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017