IT Helpdesk Apprentice ESP Projects Limited

Estio Training have an exciting new opportunity for an IT Helpdesk Apprentice with ESP Projects, an IT Services Company, based in Sheffield.

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Closing date: 20 Nov 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Dec 2017

  • Date posted

    09 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001319400

  • Positions

    1 available

Your duties and responsibilities in this role will consist of:

  • Answering support calls and raising tickets in a ticketing system
  • Completing maintenance work on servers remotely
  • Assisting existing staff with jobs on a daily basis
  • Handling incoming tickets and completing to a high standard with quick turnaround
  • Resolve tickets or transfer to another Engineer

Requirements and prospects

Desired skills

  • Experience with customers in the past preferable but not essential
  • Good IT Skills
  • Experience of Office Suite
  • Ability to work alone at times
  • Good phone skills and clear communication

Personal qualities

  • Good work ethic and attitude towards work
  • Willingness to learn
  • C+ in English language
  • Punctual, working to deadlines and multi-tasking

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

ESP Projects, based in Sheffield, South Yorkshire, provide IT Support, Web Design, Cloud Computing and other IT Services to small and medium sized businesses, Charities, Social Enterprise and Third Sector organisations. We work locally, regionally or even on a UK-wide basis. Our clients include all manner of companies from small home businesses to complex operations based across multiple offices.

Employer

ESP Projects Limited

Address

135

Edmund Road

Sheffield

S2 4ED

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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Grace Bonner 01133500333 Grace.Bonner@estio.co.uk


Before you apply

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Closing date: 20 Nov 2017